Process Manager – Workshop & Service

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🕒 March 23

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e-motion - Die e-Bike Experten

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🛒 Retail

🚗 Transport

👥 B2C

Retail • Transport • B2C

e-motion - Die e-Bike Experten is an independent group of specialist e‑bike retailers operating over 100 locations across Germany, Austria and Switzerland, offering a wide selection of e‑bike brands and types. The company provides end‑to‑end services including personalized advice and test rides, sales (purchase, rental, franchise), financing and leasing options, insurance, certified workshop service and accessories. e‑motion positions itself as a consumer-focused mobility retailer and franchisor that supports customers and partners with local shops, online information, and training.

📋 Description

• You optimize workshop workflows and processes as well as the advisory services provided to our franchise partners • You support our partners through training and analyses to ensure quality in our two-wheel, three-wheel and cargo bike workshops • You assist with implementing new locations and help partners develop and establish new workshop processes • You create and maintain training materials, presentations, checklists, manuals and e-learning courses

🎯 Requirements

• Ideally you are a master-qualified two-wheel mechatronics technician or master bicycle mechanic • Career changers are also welcome — for example (automotive) mechanics and (automotive) mechatronics technicians with experience as a bicycle mechanic/assembler • You have experience in product assortment planning and acting as an interface between workshop and sales • You demonstrate entrepreneurial thinking and a high degree of self-motivation • You are willing to support our partners on site (travel requirement approx. 60%) • Enjoy building and maintaining collaborative partner relationships • A high level of independence, responsibility and service orientation

🏖️ Benefits

• Competitive salary above the market average • Attractive bike leasing program • Permanent employment contract • Fun at work – we love what we do! • Genuine appreciation for your ideas and initiatives – do what you love! • A great concept with many projects that give you room to develop and make an impact • We are a kununu Top Employer 2023, 2024 and 2025