Renewal Manager

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🕒 3 days ago

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Encoura

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

Encoura is a provider of research, data-driven SaaS tools and consulting services that help colleges and universities recruit, enroll, retain, and engage students across the full student lifecycle. The company offers a unified platform, proprietary student and market datasets (including ACT-linked sources), advanced prospect-to-enroll search and AI-enabled engagement capabilities, digital marketing services, and strategic enrollment consulting used by over 2,000 institutions. Encoura focuses on market insight, targeted student search, family engagement, and funnel optimization to drive enrollment and retention outcomes for higher-education institutions.

📋 Description

• Acting on behalf of Encoura as the primary sales interface for renewals with our partners and customers • Working with the internal sales and success teams to develop and deliver win/win proposals which incorporate product/service expansion opportunities • Partnering with internal cross-functional team on pricing, quoting, and processing renewal contracts • Managing portfolio for the respective business unit, with the aim of achieving 100% on-time renewals and increasing retention rates • Collaborating with Account Executives and Customer Success Managers to identify customer account health risks and proactively incorporating mitigation strategies as part of renewal activities • Coordinating and providing regular updates on status and forecasts to business segment leader and other senior business leaders • Travel Frequency, approximately 25%

🎯 Requirements

• At least 5 years of experience in consultative selling, renewal management, and relationship management in an enterprise/solution and/or technical sales environment • 2-5 years of experience working with, building relationships with, and executing transactions through partners • Highly developed client service and client satisfaction focus • Experience operating within a fast-paced, multi-disciplined virtual team • Excellent oral and written communication skills and presentation skills • Fluency in written and spoken English at CEF B2 level or above • Bachelor's degree preferred • Strong knowledge of the higher education and e-Learning sectors preferred

🏖️ Benefits

• Health insurance • Retirement contributions • Paid time off