IT Support Analyst

🔥 25 minutes ago

🇬🇧 United Kingdom – Remote

💵 £27.5k - £30k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Enginuity

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏭 Manufacturing

📚 Education

Consulting • Manufacturing • Education

Enginuity is a UK-based charity and skills partner that, together with its sister awarding organisation EAL, works to close skills gaps in engineering and manufacturing. It develops a common language for occupation and skills data, provides insights and recommendations to employers and policymakers, delivers assessments and qualifications, and connects industry, education and government to ensure technical education and workforce development support advanced manufacturing and the net zero transition.

📋 Description

• Provide day-to-day IT support to end users across common platforms • Resolve issues quickly and effectively • Create clear, practical self-help tools for colleagues • Manage and maintain the IT asset and contract register • Lead colleague onboarding and offboarding processes • Assist the wider team with project tasks and key initiatives • Carry out regular maintenance of core platforms • Help ensure systems remain secure and stable • Provide hands-on support as the friendly, confident and supportive face of IT within Enginuity Group

🎯 Requirements

• Excellent written and verbal communication skills • Ability to build and maintain positive, effective relationships at all levels of the business • Confidence organising workload • Experience managing tickets efficiently through an ITSM helpdesk platform such as FreshService, ZenDesk, or ServiceNow • Proactive problem-solving ability • Exceptional attention to detail and accuracy • Skilled in Microsoft Office: Outlook, Excel, Word, PowerPoint and Teams • Strong working knowledge of Windows 11 and Windows Server operating systems, including patching and security • Experience managing users and groups in Entra ID • Experience deploying applications and settings via Intune across laptops and mobile devices • Experience using RMM tools to provide remote support • Experience creating and supporting sites, setting permissions, and working with iOS devices • Experience deploying iOS devices via Apple Business Manager • Azure experience, including VMs and basic networking concepts, desirable but not essential • Understanding of key Cyber Security principles and tools, desirable but not essential • Experience crafting prompts in AI tools such as CoPilot, advantageous but not essential • Must be based in England, Scotland or Wales • Must be able to undertake occasional national travel for quarterly meetings and ad hoc events • UK relocation support and visa sponsorship are not available

🏖️ Benefits

• Remote/home-based working with flexible working options • 25 days annual leave, increasing to 27 days after two years’ service • Three additional paid days off between Christmas and New Year • Option to buy up to five extra holiday days each year • Healthcare cash plan covering up to £995 per year in everyday health costs • Trained Mental Health First Aiders • Annual free flu vaccination voucher • Eyecare vouchers • Free wellbeing resources and wellbeing app • 24/7 Employee Assistance Programme helpline • Up to eight structured counselling sessions • Annual membership fee for a relevant professional body • Ongoing support from the Learning & Development team • Benefit Hub discount platform • Financial wellbeing resources and webinars • Life assurance cover of twice salary • Pension contributions of 4.5% • Enhanced maternity, paternity, shared parental, adoption and dependant policies • Paid time off to volunteer • Reasonable adjustments throughout recruitment and employment