Technical Support Engineer

🔥 17 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Plaid

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

🔌 API

💳 Fintech

🤝 B2B

API • Fintech • B2B

Plaid is a fintech company that provides developer APIs and a global financial data network to connect apps to users' bank accounts and financial institutions. Its product suite (Auth, Identity, Balance, Transactions, Investments, Liabilities, Enrich, Transfer, Signal, Protect, Move, and others) enables fast onboarding, bank payments, credit underwriting, fraud and AML prevention, and personal and business financial management. Plaid connects to 12,000+ financial institutions across 20 countries, supports over one million daily connections, and is used by many fintechs, banks, and marketplaces to build open finance experiences and real-time financial insights.

📋 Description

• Interface with customers via Zendesk tickets • Troubleshoot customer issues using internal tools and documentation • Escalate issues to Engineering or Partnership teams for resolution • Work on projects with other Technical Support Engineers to improve internal and external processes • Respond to 10+ customer tickets per day while meeting quality standards • Contribute to brainstorming and project execution involving tooling, documentation, and process improvements • Assist go-to-market teams with customer escalations • Collaborate with EPD teams on issue resolution • Manage issues from their first symptom through eventual resolution, communicating with customers and internal stakeholders throughout • Investigate root causes of integration issues and quantify their scope and impact

🎯 Requirements

• 2+ years of experience in a customer-facing role • 6+ months of experience working with REST APIs, SQL, CSS, HTML, and a coding language (JavaScript or Python) • Knowledge of ticketing systems and tools such as Zendesk and Linear • Knowledge of data visualizations such as Databricks • Preferred: 6+ months of experience supporting technical projects and/or process improvement • Genuine interest and passion for Support • Commitment to providing a world-class customer experience • Strong written and verbal communication • Self-starter mentality and ability to work independently • Effective time management and ability to balance multiple priorities

🏖️ Benefits

• Comprehensive benefit plan, including medical, dental, vision, and 401(k) • Additional compensation in the form of equity and/or commission may be provided depending on the position • Reasonable accommodations for candidates with disabilities in the recruiting process