Software Support Technician

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Everfield

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Everfield is a dedicated long-term investor and growth accelerator specializing in mission-critical software companies. They partner with software providers to foster continuous growth and prosperity, supporting the development and expansion of their businesses. Everfield operates in various sectors, including healthcare software, management solutions, and educational technology. With a decentralized approach, they maintain the autonomy of operations while offering expert guidance and resources such as financial planning, talent acquisition, and technology support. Everfield aims to supercharge companies' success while future-proofing their brands and maintaining their legacies. With offices across Europe, Everfield is committed to transparency, ethical practices, and long-term stability for their partners.

📋 Description

• Handle incoming 1st and 2nd line support cases across the full product range for direct customers and reseller partners • Provide support by phone, email, and ticket • Collaborate with the support team during busy periods to maintain sharp response times • Diagnose and resolve issues using the knowledgebase and product knowledge • Investigate configuration and data issues, including running SQL queries where needed • Escalate complex cases with clear details and reproduction steps • Keep cases updated and communicate clearly with customers and partners • Contribute to the knowledgebase

🎯 Requirements

• Solid, demonstrable Sage 200 support experience in a 1st or 2nd line role • Strong customer service skills and clear written and verbal communication • Methodical, calm approach to troubleshooting and case ownership • Comfortable working with databases, with at least basic SQL skills • Exposure to Cim200, Sicon Manufacturing, or Sage 200 Manufacturing (desirable) • Understanding of manufacturing concepts, including BOMs, works orders, and stock control (desirable) • Experience supporting Sage or business software in-house, for a software vendor, or at a Sage partner (desirable) • Confidence using AI tools to investigate issues and draft responses, with willingness to develop these skills further (desirable)

🏖️ Benefits

• Flexible working: office, hybrid, or fully remote to suit you • Clear path to build specialist manufacturing ERP knowledge and progress into more senior support • Opportunity to use and develop modern AI tooling as part of the job • Backing of the Everfield group alongside a small, expert, close-knit team • Active Employee Council • Company-subsidised private healthcare scheme • 26 days' annual leave plus bank holidays • Electric vehicle salary sacrifice scheme • Cycle to work scheme • Employee benefits and discounts programme