Senior Technical Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £85k - £100k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

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Ditto

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🔌 API

📡 Telecommunications

API • Software • Telecommunications

Ditto is a platform that enables peer-to-peer data synchronization across various devices, including mobile and IoT, even in offline modes. It provides a flexible SDK that can be integrated into existing applications for seamless data flow and real-time updates. By supporting multiple programming languages and offering automatic conflict resolution, Ditto ensures developers can modernize applications quickly while maintaining high data reliability and connectivity.

📋 Description

• Reproduce, debug, and escalate technical issues with Engineering and Product • Serve as a technical expert and initial escalation point for SDK and Cloud products • Work directly with developers to provide guidance and resolve complex issues • Respond to live escalations and production incidents • Coordinate with internal teams and customer stakeholders during incidents • Participate in a 24/7 on-call rotation • Communicate incident status and contribute to root cause analyses • Build tools and automation to improve support workflows and reduce response time • Use AI and other tools to create self-service opportunities for routine incidents • Advocate for customer needs and influence product improvements based on feedback • Develop troubleshooting skills through exposure to challenging technical problems

🎯 Requirements

• 3–5+ years of experience in technical support engineering or software engineering roles • Ability to translate complex and ambiguous problem sets into clear hypotheses and solutions • Deep experience in at least one relevant area, such as Operating Systems, Cloud Infrastructure, Kubernetes, Networking, Databases, or Distributed Systems • Bachelor’s degree in Computer Science or similar experience • Ability to read and follow code and GitHub commits to understand recent changes • Customer-facing skills including active listening, customer empathy, and expectation-setting • Prior experience in a hyper-growth company (nice to have) • Passion for building support functions and enablement from 0 to 1 (nice to have) • Track record of building strong relationships with Fortune 500 companies (nice to have)

🏖️ Benefits

• Competitive salaries • Meaningful equity • Health insurance (US) • Dental insurance (US) • Vision insurance (US) • Life insurance (US) • Disability insurance (US) • 401(k) (US) • Flexible spending accounts (US) • Flexible time off • Remote work • Access to the Atlanta office for optional work or team meetups