Senior Customer Implementation Specialist

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🕒 March 18

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Engio

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

👥 HR Tech

🎯 Recruiter

HR Tech • Recruitment • Engineering

Engio is a recruitment company specializing in providing technical talent solutions for the engineering and technology sectors. Built by experienced engineering recruiters, it focuses on addressing talent shortages and scaling high-performing engineering teams. Engio offers comprehensive services including talent search, consulting and talent assessment, and outsourcing to help businesses align their hiring needs with top-tier candidates across various industries.

📋 Description

• Exhibit a "look around the corner" strategic mindset to identify systemic delivery risks and implement robust, preventative measures across the entire service delivery methodology. • Lead high-stakes project negotiations involving competing priorities from internal (Engineering, Finance) and external (Customer CTO/IT Director) stakeholders to align expectations and ensure expedited revenue realization. • Utilize an advanced understanding of the ITIL framework to identify areas for continuous improvement and architect consistent, high-quality delivery methodologies across all product lines. • Take full accountability for the overall team resource balancing, ensuring balanced workloads and smooth execution across all customer segments. • Leverage advanced proficiency in data analytics tools (e.g., Power BI, Tableau) to analyze delivery bottlenecks, measure RFT/OTIF performance, and drive strategic improvements.

🎯 Requirements

• 6+ years of extensive experience in Service Delivery, Program Management, or Customer Success leadership within the technology sector. • Proven ability to manage complex, multi-functional stakeholder alignment and drive organizational process change. • Expert capability in using data analytics tools to measure and optimize delivery performance. • Demonstrated ability to mentor junior team members and manage high-level team workloads.