Customer Success Associate

🕒 July 30

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $70k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 0%

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EQL

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

☁️ SaaS

🛍️ eCommerce

🤝 B2B

SaaS • eCommerce • B2B

EQL is a commerce platform that helps brands and retailers run high-demand, limited-edition product launches fairly and reliably. The company provides SaaS tools — including a Shopify app, bot mitigation, automated allocation/lottery workflows, transaction handling, and real-time launch analytics — to prevent bots and fraud, improve fan experience, and maximize revenue from drops. EQL positions itself as a B2B partner for brands and retailers looking to scale exclusive launches while protecting customer fairness and operational reliability.

📋 Description

• Own the relationship with our small and mid-size partners. • Run the community programme. • Onboard new retailers. • Watch account health. • Know what's coming. • Bring the retailer's view back to us. • Work closely with Marketing and Sales. • Help shape how the team works.

🎯 Requirements

• 1–3 years in a customer-facing role — CS, customer support, account coordination, community management, marketing, or similar. • Prior CS Associate or Customer Success Coordinator experience is a plus but not required. • Strong communication. • Comfort with product. • Detail-oriented and organized. • Comfort with data. • Curiosity about EQL's categories. • Ability to collaborate across teams.

🏖️ Benefits

• We provide equity in EQL - we want our team to have skin in the game and to be as invested as we are in EQL’s success • We provide competitive compensation and evaluate the market to ensure that remains true. • We provide a flexible work environment because we understand that everyone works differently and want to support our team to be their best • We provide generous time off above and beyond what we are required to because we know that well-rested people make better decisions and are more engaged - when you thrive we thrive • When you want to collaborate in person with other humans, we have a workplace that welcomes the whole team including their furry friends.