Medical Information Associate – Italian Language

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ERGOMED

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

ERGOMED is a global group providing specialized services to the biotechnology and pharmaceutical industries. It operates under different service lines, including Ergomed Clinical Research, PrimeVigilance, and ADAMAS Consulting, and is dedicated to providing full-service clinical research organization (CRO) capabilities. Focused on oncology, rare diseases, and complex trials, it also offers end-to-end pharmacovigilance and medical information services, as well as comprehensive GxP audits. Ergomed is committed to supporting drug development with a global presence in around 100 countries.

📋 Description

• Handle medical information enquiries in English and Italian • Perform pharmacovigilance activities, including initial intake of adverse events • Provide approved responses to medical enquiries from healthcare professionals and patients • Assist pharmaceutical clients’ internal departments with medical information queries • Act as a call handling agent for the dedicated Medical Information call center • Prepare enquiry responses through literature research and collaboration with internal and client physicians • Participate in out-of-hours medical information provision for clients using 24/7 enquiry handling services • Assist in the growth of the medical information department

🎯 Requirements

• Undergraduate degree in life sciences or equivalent advanced degree with experience • Fluency in both English and Italian • Advanced knowledge of MS Word and Excel • Customer service experience is an advantage • Knowledge of pharmacovigilance is an advantage • Excellent attention to detail and organizational skills • Independent problem-solving and decision-making skills • Process-oriented and critical thinking • Responsible approach to work duties

🏖️ Benefits

• Remote work option • Flexible work environment • Growth and development opportunities • Collaborative and supportive team culture • Opportunity to contribute to patient safety and pharmaceutical treatment • Global reach and work with experts in clinical research, pharmacovigilance, and quality consulting