Inside Sales Representative, Ontario Region

November 27

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Esri Canada

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API • Artificial Intelligence • Science

Esri Canada is an innovative company specializing in geographic information system (GIS) technology. It develops ArcGIS, the world’s leading GIS mapping software that integrates and connects data through geographic context. Esri Canada supports a diverse range of organizations across various sectors, helping them enhance their operations and strategies with geospatial insights.

501 - 1000 employees

Founded 1984

🔌 API

🤖 Artificial Intelligence

🔬 Science

📋 Description

• Responding to telephone/fax/e-mail inquiries related to product or offered services • Directing requests regarding maintenance, customer service, or technical support to the appropriate teams. • Participate as requested by the Customer Care team on maintenance renewal efforts • Proactively reach out to all assigned Accounts in the CRM on a regular basis to assess their current and future needs and to respond to them in a prompt, accurate manner. • Provide post-sales follow ups with customers • Generate leads, or qualify incoming leads from Marketing, and either forward to Sales or follow up as appropriate. • Follow up with clients for initial discovery after marketing seminars or webcasts or conferences • Promote, quote, and sell Esri products, services and training and/or 3rd party products offered by Esri Canada to the Esri Canada client base as appropriate • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the corporate CRM system. • Work with Regional Manager/Marketing on various client campaigns and target marketing • Contact customers to promote trainings, marketing events, and user conferences when required • Act as a backup for the other Insider Sales representative • Coordinate pre-order processing including sending customers required sales order documents

🎯 Requirements

• University/College degree of GIS, Geography, Business & Commerce or related areas • Minimum 1 year experience in Sales or Consulting. • Good verbal and written communication skills in English • Strong interpersonal skills and positive attitude • Knowledge of GIS and familiar with entire suite of MS office • Customer focused • Self-motivated / initiative • Competitive, problem solver with a get it done type attitude • Eagerness to learn and technical aptitude a must • Ability to work both independently or as part of a team • Ability to work well under pressure to meet tight deadlines • Understanding of software sales agreements / policies (bonus points) • Understanding of Marketing and GIS business (bonus points) • Bilingual (French / English) (bonus points)

🏖️ Benefits

• Work from Home or hybrid work • Generous Paid Time-Off: Enjoy up to 6 weeks of time off per year, including: 3 weeks of paid annual vacation, increasing with years of service • 50 hours of Paid-Time Off (PTO) for personal needs • 32 hours of Summer Time • Winter holiday office closure • Comprehensive health benefits plan • RRSP match increasing with years of service • Training and development programs for professional growth • Company perks including discounts on gym memberships, technology purchases and more. • Company-sponsored events and social activities • Employee-driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more.