IT Support Analyst, Level 1

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November 3

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Eton Technologies

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B2B • Enterprise • Artificial Intelligence

Eton Technologies is a B2B IT services and consulting firm that provides enterprise-focused digital transformation, managed services, offshore team solutions, and application development. As an Oracle Partner with expertise in Oracle Cloud and EBS and experience with Microsoft Azure, Dynamics 365 F&O, and Power Platform, Eton handles ERP, cloud development, BI & analytics, procurement transformation (source-to-pay), restaurant POS and hardware support, and AI/ML solutions. The company emphasizes offshore talent with onshore commitment, helpdesk and support services, and turnkey offshore team management for clients across multiple industries.

51 - 200 employees

Founded 2016

🤝 B2B

🏢 Enterprise

🤖 Artificial Intelligence

📋 Description

• IT support analyst would involve answering incoming IT service desk calls and or reviewing inbound IT service request emails and creating or updating incident/problem tickets in the Service Desk system (CRM-based system). • Candidates will follow processes/scripts provided by the Company’s Project Manager and training will be provided prior to the start of the engagement. • Candidates will also be trained in resolving the IT issues captured in the CRM. • Candidates will be working in the US Time zone. • There will be two shifts ( Normal Shift -5:30pm IST to 2:30 am IST, Late Shift (12:30 am IST to 9:30 am IST). • This is a work from home opportunity. • This position may require four 10-hour shifts, off-hour shifts and/or weekend shifts as needed.

🎯 Requirements

• Must have BBA, BCA, BSc. Or equivalent degree or in last semester. • Must have excellent English communication skills. • Must have basic computer skills. • Should have data entry experience. • Should be good in Microsoft - Excel and Word. • Having US client communication experience is a plus. • Having a US accent is preferred. • Prior experience in BPO or customer service job is a plus. • Willing to Work Late nights. • Should have good learning skills. • Must be an excellent team player with excellent interpersonal skills.

🏖️ Benefits

• This is a remote position. • Must have a quiet personal room and an excellent internet connection to perform the job.