Medical Support Specialist

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Eucalyptus

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Eucalyptus is a global telehealth provider focused on delivering safe, effective, and accessible healthcare. The company operates a trusted group of digital healthcare clinics that prioritize patient safety and results. Eucalyptus offers specialized services through various brands such as Kin, Pilot, Juniper, Compound, and Software, catering to reproductive healthcare, men's health, women's weight management, preventative health, and skincare treatments. With a commitment to evolving healthcare systems and providing preventative care, Eucalyptus supports patients through their unique health journeys. Their clinics facilitate consults with certified practitioners, deliver treatments, and provide ongoing care, striving to make a difference in healthcare standards and patient experiences.

📋 Description

• Triage asynchronous medical enquiries to ensure patient safety and overnight care • Provide personalised medical advice to patients at scale by email and phone • Respond to medical incidents within agreed SLAs • Assist in creating medical knowledge centres for Patient and Medical Support teams • Proactively engage with patients throughout their treatment journey • Collaborate with Medical Support Specialists to build improving processes and systems • Act as a critical point of contact for prescribers, Health Coaches, and other teams • Work permanent 8-hour night shifts between 19:00 and 07:00

🎯 Requirements

• Registered healthcare professional, such as a pharmacist or nurse • 2+ years of post-registration experience in any healthcare setting • Demonstrated experience with primary care conditions • Online healthcare experience is a plus • Confidence navigating digital applications for clinical practice • Ability to make timely and accurate referral decisions based on clinical expertise • Ability to communicate clearly and concisely with patients, health professionals, and team members • Experience supporting or treating patients through online, text-based asynchronous conversations is a bonus • Experience supporting or treating patients with modern weight-loss treatments is a bonus

🏖️ Benefits

• Regular feedback and bi-annual performance reviews • Professional development budget • Professional development leave • Monthly wellness allowance • Yearly personal development budget • 3 extra days of leave for upskilling • 25 days holiday plus bank holidays • Enhanced parental leave policy • Fun office with regular socials, including after-school sport, clubs, cycle kick offs and seasonal parties • Own MacBook