Customer Success Manager

🕒 April 3

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Everfield

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💸 Finance

🏢 Enterprise

☁️ SaaS

Finance • Enterprise • SaaS

Everfield is a dedicated long-term investor and growth accelerator specializing in mission-critical software companies. They partner with software providers to foster continuous growth and prosperity, supporting the development and expansion of their businesses. Everfield operates in various sectors, including healthcare software, management solutions, and educational technology. With a decentralized approach, they maintain the autonomy of operations while offering expert guidance and resources such as financial planning, talent acquisition, and technology support. Everfield aims to supercharge companies' success while future-proofing their brands and maintaining their legacies. With offices across Europe, Everfield is committed to transparency, ethical practices, and long-term stability for their partners.

📋 Description

• Account management & relationship ownership — Build strong relationships with customers and act as their trusted advisor • Retention & growth — Own renewals, reduce churn, and identify upsell opportunities across your portfolio • Customer engagement & adoption — Drive product usage and ensure customers achieve maximum value from Motivity • Issue resolution & escalation — Manage customer concerns, coordinate internally, and ensure timely resolution • CRM excellence — Maintain accurate account data, track renewals and expansion pipeline, and ensure nothing is missed • Customer insight & opportunity identification — Monitor customer needs, identify risks and growth opportunities, and act proactively • Guide customers through initial setup, trial, and early adoption

🎯 Requirements

• Professional-level English (written and spoken) • Proven experience in B2B SaaS customer success, account management, or similar role (3+ years) • Strong communication and relationship-building skills with the ability to influence stakeholders • Commercial mindset with experience in renewals, retention, or upsell • Excellent time management and ability to prioritise across multiple accounts • Proactive, self-motivated, and comfortable working with minimal supervision • CRM proficiency • Experience working with operational or field service teams is a strong plus

🏖️ Benefits

• Base salary of £30,000–£40,000 per annum + performance-based bonus tied to renewals and upsell metrics • Direct impact on customer growth and retention in a scaling SaaS business • Hybrid setup with flexible working hours • A small, experienced, and supportive team • A modern tool stack, including Intercom, Pipedrive, Slack, and Chargebee • Clear product value and established customer base to build on • Workations, team events, and a strong internal culture