Training Manager

🕒 July 9

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EXL

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

📦 Logistics

💰 $2M Venture Round on 2015-01

Healthcare • Insurance • Logistics

EXL is a business consulting and services firm that focuses on leveraging data to enhance business operations and decision-making. With a strong emphasis on collaboration and adaptability, EXL partners with organizations to address their unique needs and culture while integrating data science and technology solutions. The company's areas of expertise include operations management, decision analytics, digital transformation, and various industries such as healthcare, finance, and insurance. EXL's mission is to help clients drive business evolution and maintain competitive advantage through tailored solutions and effective use of data.

📋 Description

• Lead, coach, and develop a team of clinical and coding trainers while establishing a culture of accountability, engagement, and continuous improvement • Set clear performance expectations and provide regular feedback, coaching, and development opportunities to drive individual and team success • Oversee trainer performance, workload prioritization, and execution against business goals, training deliverables, and operational timelines • Develop and execute training strategies and programs that support onboarding, speed to proficiency, performance improvement, and long-term capability building • Ensure all training programs remain relevant, accurate, and aligned with business needs, client expectations, and operational priorities • Conduct training needs assessments and identify capability gaps across teams • Monitor, evaluate, and continuously improve training effectiveness through performance metrics, learner feedback, observations, and assessments • Partner cross-functionally with Operations, Quality, Clinical, Coding, and Leadership teams to align training priorities and drive business outcomes • Maintain visibility into training records, reporting, trainee progression, and readiness metrics • Organize and facilitate training sessions, workshops, webinars, and development activities as needed • Manage team resources effectively and remove barriers impacting trainer success • Stay current on industry trends, best practices, and evolving learning methodologies

🎯 Requirements

• Bachelor’s degree in Education, Business, Healthcare, or related field (or equivalent experience) • 5+ years in training or learning & development within healthcare (nursing and/or medical coding) • Proven experience leading and developing trainers, including nurses and certified coders • Certification in training or learning & development strongly preferred • Background in nursing, medical coding, or healthcare operations strongly preferred • Strong ability to upskill teams and accelerate speed to proficiency through effective training delivery and coaching • Demonstrated success improving training outcomes, performance, and quality through targeted development strategies • Ability to assess skill gaps and implement focused development plans for trainers and learners • Strong leadership skills with the ability to coach, mentor, and drive accountability across training teams • Data-driven approach to evaluate training effectiveness and continuously improve results • Excellent communication and stakeholder management skills across operations, quality, and leadership • Ability to translate complex clinical and coding concepts into clear, practical training

🏖️ Benefits

• Competitive benefits package, including healthcare, vision, dental, and 401(k) options • Up to 10% annual travel (for team meetings and limited client onsite engagements)