Strategic Customer Partner, Climate-Tech Start-Up

🔥 15 minutes ago

🇪🇺 Europe – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🪙 Affiliate Manager

👻 Ghost score 17%

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Exnaton

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚡ Energy

☁️ SaaS

🤖 Artificial Intelligence

💰 Seed Round on 2022-10

Energy • SaaS • Artificial Intelligence

Exnaton is a leading provider of innovative and modular white-label SaaS platforms focused on the energy sector. They specialize in dynamic energy tariffs, smart electric vehicle charging, energy sharing, and prosumer tariffs, providing solutions for renowned energy suppliers and service providers. Exnaton's platforms leverage advanced technologies, including artificial intelligence, to enable energy companies to implement innovative products around renewable energies efficiently. With proven expertise in integration and a strong market presence, Exnaton is pushing the boundaries of energy billing and management in the context of the energy transition.

📋 Description

• Serve as the primary point of contact for enterprise utility customers • Build trusted, expertise-based, forward-thinking customer relationships • Proactively bring customers ideas, industry insight, and strategic recommendations • Lead regular business reviews around each customer's strategic goals • Identify and drive account growth through upselling and cross-selling • Own upsell opportunities from offer through signature, with variable compensation tied to closed deals • Own and resolve customer escalations and issues end-to-end • Represent the customer voice internally in product, service, and strategy discussions • Collaborate with sales, product, and marketing teams to maximize customer value from the platform • Track account health and performance using CRM tools and proactively anticipate customer needs • Travel up to 20% to DACH-based customers • Help bring to market a product that enhances the attractiveness of renewable energies and shape the company from the ground up

🎯 Requirements

• Bachelor’s degree in business administration, economics, or energy-related studies, and/or relevant experience • Deep knowledge of the energy industry, including utility operations, energy markets, dynamic tariffs, flexibility, regulation, and the energy transition • Strong business acumen and proven track record in a client-facing advisory, sales, or consulting capacity • Demonstrated business development track record: sourcing, structuring, negotiating, and closing commercial opportunities • Proactive, forward-thinking mindset • Strong relationship-building skills and ability to translate customer challenges into strategic, technology-enabled solutions, including writing customized offers • Proven ability to lead complex projects and manage multiple workstreams independently • Solid understanding of SaaS business models and creating and capturing value through a platform relationship • Collaborative team-player mindset and willingness to share knowledge • Fluent in German and English (strict requirement) • Fluency in additional languages is a strong plus • Ideally, familiarity with the regulatory and commercial landscape of the energy/utilities sector, including relevant system environments

🏖️ Benefits

• Competitive salary (fixed and success-based variable comp) and equity package • Flexible working hours and location • Remote-first company support for working from different locations • New MacBook • Learning budget • Sports membership or Headspace subscription • Virtual office for interactive collaboration • Working with exciting technology for an important purpose alongside a highly motivated team

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