Customer Service Representative

🕒 July 17

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $18 - $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Expivia Interaction Marketing Group Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Expivia Interaction Marketing Group Inc. is a leading provider of AI-powered customer experience solutions through its contact center services. Based in the USA, they specialize in outsourcing customer engagement, offering both inbound and outbound marketing services. With a focus on high-end customer service and advanced technological integrations, Expivia is committed to enhancing customer satisfaction and operational efficiency for businesses of all sizes.

📋 Description

• Professionally answer inbound customer inquiries. • Listen carefully to understand each customer's needs. • Provide accurate information and connect customers with available community resources. • Research programs and services to best assist callers. • Accurately document customer interactions. • Maintain confidentiality while following company procedures. • Deliver an outstanding customer experience on every interaction.

🎯 Requirements

• High School Diploma or GED required. • Must currently reside in the state of Connecticut. • Previous customer service, call center, healthcare, human services, social services, or related experience preferred. • Strong computer and data entry skills. • Excellent verbal and written communication skills. • Reliable high-speed internet and a dedicated, distraction-free home workspace.

🏖️ Benefits

• 100% Remote Position • Competitive Pay: $18.00–$19.50 per hour • Paid Training from Day One • Health Insurance Available • Paid Holidays • Supportive Leadership & Team Environment • Ongoing Coaching & Development • Career Growth Opportunities