Fastly
Cybersecurity • SaaS • Telecommunications
Fastly is a cutting-edge technology company specializing in enhancing web and application performance with smarter security features. Its platform offers solutions for faster content delivery, DDoS protection, and intelligent caching for AI workloads, thus catering to top Fortune 100 brands. Fastly delivers improved user experiences through its powerful, software-defined edge cloud platform that emphasizes programmability and control. The company also provides comprehensive cybersecurity tools and is recognized as a leader in edge delivery services. Fastly supports industries such as ecommerce, streaming media, financial services, and digital publishing, offering faster, secure, and reliable services to meet diverse industry needs. Additionally, Fastly is noted for its developer-friendly environment, making it a suitable choice for businesses seeking innovation and flexibility in content delivery networks (CDNs).
501 - 1000 employees
Founded 2011
🔒 Cybersecurity
☁️ SaaS
📡 Telecommunications
💰 $40M Series F on 2018-07
Senior Customer Support Engineer
10 hours ago
🗣️🇯🇵 Japanese Required
Fastly
Cybersecurity • SaaS • Telecommunications
Fastly is a cutting-edge technology company specializing in enhancing web and application performance with smarter security features. Its platform offers solutions for faster content delivery, DDoS protection, and intelligent caching for AI workloads, thus catering to top Fortune 100 brands. Fastly delivers improved user experiences through its powerful, software-defined edge cloud platform that emphasizes programmability and control. The company also provides comprehensive cybersecurity tools and is recognized as a leader in edge delivery services. Fastly supports industries such as ecommerce, streaming media, financial services, and digital publishing, offering faster, secure, and reliable services to meet diverse industry needs. Additionally, Fastly is noted for its developer-friendly environment, making it a suitable choice for businesses seeking innovation and flexibility in content delivery networks (CDNs).
501 - 1000 employees
Founded 2011
🔒 Cybersecurity
☁️ SaaS
📡 Telecommunications
💰 $40M Series F on 2018-07
📋 Description
• Manage customer CDN configurations over email and chat • Communicate customer needs and requirements with the engineering, product and sales teams • Contribute to our customer facing documentation when necessary • Contribute to the processes and policies that scale our support organization as we grow
🎯 Requirements
• Recommended minimum of 2+ years of experience in customer support or sysadmin role • Strong written communication skills in English and Japanese, and experience supporting customers via email, chat, ticketing system or phone • Demonstrated understanding of one or more programming languages • Demonstrated understanding of *nix environment • Ability to debug network and protocol using cURL, traceroute, nc or other network diagnostic tools
🏖️ Benefits
• We have a huge impact. • We love distributed teams. • We value diversity. • We are passionate.
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