Payment Operations Specialist

🕒 October 23

🇺🇸 United States – Remote

💵 $63k / year

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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FastSpring

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

💼 Consulting

📦 Logistics

📣 Marketing

💰 Private Equity Round on 2018-02

Consulting • Logistics • Marketing

FastSpring is a global payments and subscription management platform designed primarily for SaaS, software, video games, and online content businesses. They offer solutions to handle payments, subscriptions, and global sales taxes on behalf of their clients, enabling businesses to sell their products globally without the complexities of cross-border transactions, tax compliance, or fraud prevention. FastSpring provides tools for managing recurring billing, affiliate marketing, fraud prevention, and digital invoicing, along with offering a branded checkout experience to boost conversion rates. Their platform supports numerous currencies and languages, allowing businesses to confidently expand in over 200 regions around the world.

📋 Description

• Assist with the end-to-end chargeback process, including preparing and submitting representments • Monitor chargeback volumes, win rates, and related KPIs using existing reports and tools • Coordinate with sellers and internal teams to collect supporting documentation for dispute responses • Monitor payment processor dashboards and alerts to identify potential issues or disruptions • Support Tier I–II payment-related inquiries from sellers and internal teams • Investigate routine issues involving settlements, refunds, disputes, or processor behavior • Help document and maintain standard operating procedures (SOPs) for chargebacks and payment operations • Support the day-to-day health of FastSpring's payment ecosystem for its network of 2,500+ sellers

🎯 Requirements

• 1+ years of experience in payments operations, chargebacks, customer support operations, finance operations, or a related role • Basic understanding of card payments and the chargeback/dispute lifecycle • Exposure to chargeback processing, payment processors, or merchant-of-record environments is a plus • Strong attention to detail and ability to follow documented processes • Strong organizational and communication skills • Interest in learning more about risk, fraud, and payment optimization • Comfortable working with data, dashboards, and spreadsheets • Familiarity with payment processor dashboards or dispute management tools is a plus • Comfortable working across multiple platforms and systems in a fast-paced, globally distributed environment • Candidates from a range of backgrounds and experiences are welcomed

🏖️ Benefits

• May be eligible for the corporate bonus plan • Variety of benefits provided by FastSpring (specific benefits not listed)

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