Product Support Representative

Job not on LinkedIn

🔥 47 minutes ago

🇬🇧 United Kingdom – Remote

💵 £35k - £50k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fieldguide

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏥 Healthcare

🤖 Artificial Intelligence

Consulting • Healthcare • Artificial Intelligence

Fieldguide is a modern, award-winning AI platform designed for advisory and audit firms. It helps streamline engagements, increase efficiency, and improve client satisfaction through its end-to-end engagement analytics. The platform supports various services, including risk advisory, cybersecurity and privacy, regulatory compliance, SOC readiness and audits, IT audits, and financial audits. Fieldguide integrates with popular productivity and IT tools to provide a seamless user experience, allowing for automated management of requests, documents, and reports. Trusted by top industry firms, Fieldguide enhances the practice of audit and advisory services with AI-driven innovations that save time and improve margins.

📋 Description

• Respond quickly and accurately to customer requests for assistance • Provide technical support for Fieldguide’s platform via email, phone, or chat • Troubleshoot, investigate, reproduce, and resolve technical issues, working with Engineering when needed • Guide customers through Fieldguide platform features, functionality, tips, and best practices • Advocate for customers and communicate their needs to Engineering, Product, and Design • Help customers participate in beta-feature deployment and facilitate feedback loops • Assist with customer database setup and template creation during onboarding • Contribute to and update online help resources, FAQs, and support documentation

🎯 Requirements

• 1–3 years of customer support experience • 1–3 years in a customer-facing technical role; support, implementation, solutions, or support plus engineering experience count • Startup or scale-up experience • Proven track record of driving customer satisfaction and fostering long-term client relationships • Ability to work with incomplete documentation and wear multiple hats • Bias toward action and ability to own projects end-to-end with minimal direction or oversight • Adaptability to changing processes and customer needs • Comfortable working 9am–6pm GMT • Familiarity with merge tags in Microsoft Office applications is desirable

🏖️ Benefits

• Equity • Remote-first work arrangement • Flexible work from anywhere (subject to role location requirements) • Work-life balance • Inclusive and supportive team culture