Manager, Customer Success – EMEA

🔥 0 minutes ago

🇪🇺 Europe – Remote

💵 $55k - $98k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Fingerprint

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🔒 Cybersecurity

🔌 API

☁️ SaaS

💰 $32M Series B on 2021-11

Cybersecurity • API • SaaS

Fingerprint is a technology company focused on bot detection and identification solutions. The platform helps businesses ensure a secure online environment by accurately identifying users and distinguishing between real users and automated bots. They provide developer guides and workspace settings for easy integration into various applications, enhancing security and user experience.

📋 Description

• Lead, coach, and develop a team of 4–6 Customer Success Managers across EMEA and APAC • Conduct consistent 1:1s and team meetings and provide clear, timely feedback • Coach CSMs through complex renewals, churn risks, and expansion conversations • Serve as the first point of escalation for CSMs • Interview, train, and onboard new CSM hires • Address performance gaps and partner with the manager as needed • Monitor account health, renewals, integration progress, utilization, and churn/downsell risk • Maintain an accurate forecast and surface risks to leadership with recommendations • Partner with Sales on upsell and cross-sell opportunities • Improve processes, playbooks, documentation, onboarding, account planning, renewal cadence, and customer-facing materials • Maintain accurate Salesforce and Planhat data • Represent team needs and customer feedback to Sales, Support, CSE, and Product • Ensure ARR-impacting initiatives are appropriately prioritized

🎯 Requirements

• Experience as a Customer Success Manager in B2B SaaS, owning the full customer journey from onboarding to renewal • 5–8 years of overall Customer Success experience • At least 1–2 years of experience directly managing a team of CSMs or other customer-facing roles • Track record of helping a team hit NRR/GRR targets and forecast accurately • Experience improving CS processes and playbooks with measurable results • Experience working with EMEA customers • Experience with a Customer Success Platform such as Planhat or Gainsight, Salesforce, and Zendesk • Clear, direct communication skills with technical contacts and executive stakeholders • Comfortable in a fully remote, async-first environment • Experience using macOS, Slack, Google Workspace, and Zoom • Proficiency using AI, ideally Claude and Gemini • Willingness to travel for customer meetings and Fingerprint events • Ability to work from the candidate's home location with authorization; Fingerprint does not sponsor visas

🏖️ Benefits

• 100% remote work • Remote, anywhere in the EMEA region • Work in a fully remote, async-first environment • Opportunity to work with a globally dispersed team • Travel opportunities for customer meetings and Fingerprint events