Associate Customer Success Partner

🕒 October 15

🇺🇸 United States – Remote

💵 $65k - $75k / year

⏰ Full Time

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

First Advantage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

First Advantage is a leading provider of global software and data for the HR technology market. Enabled by proprietary technology and AI, it delivers employment background screening, digital identity and verification services, APIs, and risk-monitoring products across the employee lifecycle. The company emphasizes automation and continuous identity verification, serving roughly 80,000 organizations in over 200 countries and territories, and maintains large proprietary databases (over one billion records). Headquartered in Atlanta and publicly traded (NASDAQ: FA), First Advantage focuses on helping customers hire smarter and onboard faster through software, data and services.

📋 Description

• Drive retention, expansion, and overall growth of First Advantage’s enterprise accounts • Drive revenue through the sale of First Advantage products and solutions within a mid-size portfolio of named accounts • Develop, maintain, and execute sales account plans • Track revenue trends, sales opportunities, and competitive threats • Meet or exceed monthly and annual revenue objectives • Identify and drive expansion of additional First Advantage products and solutions • Engage cross-functional resources to maximize revenue opportunities • Explain First Advantage pricing, procedures, organization, and benefits to customers • Maintain knowledge of competitor offerings and sell First Advantage’s advantages • Prepare and deliver quarterly and annual customer business reviews • Analyze trends, recommend customer program changes, and resolve business issues • Maintain knowledge of customer risk and compliance programs • Share and implement best practices through consultation and thought leadership • Establish customer relationships and provide service and solutions • Manage customers through communication and needs analysis in a matrixed environment • Partner with internal account, service, and support teams to review program performance • Manage MSAs, Schedule As, Statements of Work, SLAs, and SOPs • Manage contract renewals and partner with the RFP team on proposal responses • Develop and deliver renewal proposals focused on retention • Monitor program compliance and develop customer reporting programs • Perform other duties as assigned

🎯 Requirements

• Bachelor's Degree or equivalent • 3-5 years proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with executive relationship experience • Work experience in the professional sales environment preferred • Proficiency with MS Office applications, including Word, PowerPoint, and Excel • Strong oral and written communication and interpersonal skills • Outstanding multi-tasking and time-management abilities • Excellent organizational, analytical, problem analysis and problem-solving skills • 30% travel required • Demonstrate consultative sales capabilities, exhibiting a professional demeanor and business maturity • Must be located and authorized to work in the United States

🏖️ Benefits

• Ability to work remotely with occasional business travel • Medical, Vision, Dental, and supplementary benefit plans • 401k with an employer match • Employee Stock Purchase Plan (ESPP) • Competitive and flexible Paid Time Off (PTO) • 9 paid company holidays • Access to tech and growth opportunities • Leaders who want you to succeed

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume