Customer Success Manager

🔥 7 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

First Advantage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

First Advantage is a leading provider of global software and data for the HR technology market. Enabled by proprietary technology and AI, it delivers employment background screening, digital identity and verification services, APIs, and risk-monitoring products across the employee lifecycle. The company emphasizes automation and continuous identity verification, serving roughly 80,000 organizations in over 200 countries and territories, and maintains large proprietary databases (over one billion records). Headquartered in Atlanta and publicly traded (NASDAQ: FA), First Advantage focuses on helping customers hire smarter and onboard faster through software, data and services.

📋 Description

• Provide responsive customer success support and maintain effective customer relationships • Monitor client account activity, satisfaction levels, service levels, and key indicators • Proactively resolve issues and pursue product or service expansion opportunities • Serve as primary point of contact for assigned clients • Develop and deliver presentations of FADV products and services • Work cross-functionally with internal and external partners to achieve client objectives • Escalate and resolve operational, billing, and technical issues • Lead client engagement calls, quarterly business reviews, and annual business reviews • Document and manage action and project plans within assigned accounts • Define and utilize key performance metrics • Track and analyze account progress and strategic direction • Maintain activity records in Salesforce CRM • Manage customer contractual documentation, including RFPs, renewals, upsells, MSAs, Schedules A, Statements of Work, SLAs, and SOPs • Attain monthly, quarterly, and annual quota within assigned accounts • Promote additional FADV products and services and create renewal proposals • Negotiate pricing, terms, and conditions

🎯 Requirements

• 3 to 5 years of account management or other relevant experience for Account Management positions • Proven ability to proactively identify and solve complex problems • Success communicating ideas, presenting, and influencing others • Ability to work in a team environment • Bachelor’s degree or equivalent experience • Microsoft Office applications including Word, PowerPoint, and Excel • Salesforce or equivalent CRM system preferred • Strong teamwork and collaboration with an outgoing personality • Strong verbal and written communication • Strategic, self-directed, organized, analytical, and problem-solving abilities • Ability to work under pressure, organize and prioritize responsibilities and client requests • Ability to build relationships, communicate effectively, persuade, influence, negotiate, and establish mutually agreeable expectations • Ability to multitask in a fast-paced, dynamic environment

🏖️ Benefits

• Full-time employment • Flexible schedule • 40–50 hour workweek • Some positions may require up to 30% travel