Service Consultant

🕒 August 24

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Firstup

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏢 Enterprise

👥 HR Tech

☁️ SaaS

Enterprise • HR Tech • SaaS

Firstup is a comprehensive employee experience platform designed to deliver highly personalized communication at scale. It offers an intelligent communication platform that connects with any environment, while ensuring data security and infrastructure integrity. Firstup's solutions aim to engage employees through various channels including email, mobile apps, and intranet, making every interaction meaningful across the employee journey. The platform integrates seamlessly with tools like Microsoft 365 and ServiceNow to enhance service management and workforce productivity.

📋 Description

• Develop and maintain expertise with the Firstup platform, product, and features • Assess customer requirements and business goals to tailor product setup and configuration • Translate customer requirements into implementation plans and provide recommendations based on Firstup best practices • Lead customers through end-to-end onboarding and implementation • Guide product setup, configuration, customization, and integrations with other systems • Coordinate implementation activities, milestones, timelines, responsibilities, dependencies, and launch requirements • Serve as the primary customer contact throughout implementation • Communicate progress, next steps, risks, blockers, dependencies, and outstanding actions • Troubleshoot setup, authentication, data integration, email delivery, and mobile app issues • Create implementation documentation, project plans, guides, and training materials • Lead customer working sessions and enable stakeholders ahead of launch • Coordinate technical requirements between customer and Firstup teams • Assess launch readiness, coordinate testing, and support transition into ongoing customer management • Share knowledge with colleagues and collaborate with internal teams on continuous improvement

🎯 Requirements

• Bachelor's Degree in a tech related field or a related field of study, or equivalent experience • Three or more years of experience in client-facing roles such as Solutions Consultant, Implementation Consultant, Professional Services Consultant, Solutions Engineer, or similar within a SaaS organization that has $100M+ in ARR • Must have experience with Enterprise SaaS applications software/solutions • Experience managing or coordinating customer implementations, onboarding programs, or complex customer projects from kickoff through launch • Strong project management and organizational skills, with the ability to manage timelines, milestones, dependencies, risks, and multiple customer implementations simultaneously • Distinct passion for technology and curiosity to understand the marketing and communications technology landscape and technical integrations • Familiarity with API, Authentication, and integration concepts • Familiarity with data and privacy laws such as GDPR and CCPA for SaaS companies • Demonstrable verbal and written communication skills, especially in communicating complex technical conversations to a non-technical audience and handling customer questions and objections • Strong customer and stakeholder management skills, with the ability to set expectations, drive actions and decisions, and confidently lead customer conversations throughout an implementation • Problem-solver mentality with the ability to address matters proactively, identify risks and blockers, come up with creative solutions, implement feedback, and plan for the future • Great team player with strong team and cross-departmental collaboration skills • Proven ability to manage multiple projects simultaneously while maintaining attention to detail and organization • Highly self-motivated towards personal and professional excellence • Enthusiastic, proactive, positive-minded, customer-focused, and service-oriented

🏖️ Benefits

• Ability to travel up to 25%