Bilingual Technical Support Engineer

November 9

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Flexspring

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HR Tech • SaaS • API

Flexspring is a specialist HR data integration company that builds custom data connectors and a dedicated iPaaS to automate employee and HR-related data flows between HR, payroll, accounting, and business systems. They provide consulting-led custom mapping, turnkey connectors, hosting, monitoring, and a Data Cache API so enterprises and HR-tech vendors can sync systems (ADP, BambooHR, Workday, NetSuite, etc. ) without internal IT effort. Flexspring focuses on reducing manual re-entry and operational friction for HR and finance teams and licenses its platform to partners and larger organizations.

51 - 200 employees

Founded 2013

👥 HR Tech

☁️ SaaS

🔌 API

📋 Description

• Effectively troubleshoot, identify the root cause and develop solutions to production issues that arise in customers’ integrations while adhering to support SLA. • Provide exceptional communication to all parties, both internal and external. • Document troubleshooting and resolution notes in our Case Management System (Service Cloud) and keep the client informed about the case progression continuously. • Drive support cases through resolution by working collaboratively with the support team, technical consultants, 3rd party partners, and the client. • Participate in quality assurance processes including production update testing, pre-release testing, and other forms of collaborative quality assurance work. • Identify progress gaps and provide suggestions and feedback to the manager to improve them. • Participate in the rotation on-call support processes.

🎯 Requirements

• College Diploma equivalent or in Computer Science, Mathematics, Physics, Statistics, Data Analysis or equivalent experience. • Fluent in French and English both verbal and written communication. • Software development experience with Java, Javascript, Groovy, REST API, SOAP Web Service, Graph QL, Insomnia, Postman, etc. • Strong desire to learn new technology. • Strong critical thinking and problem-solving skills, both technical and business. • A proven track record in going the extra mile with customer service engagements. • Able to discuss and give your input on client service tickets, and communicate solutions to clients. • Demonstrated experience in fast-paced environments and meeting company and client deadline expectations when resolving Service Requests. • Excellent attention to detail and ability to troubleshoot quickly and efficiently. • Self-aware, motivated, coachable, ability to collaborate with all team members. • Nice to have Experience managing and working with Salesforce Service Cloud. • Experience or functional understanding of ETL (Extract, Transform, Load). • Experience with HR/Finance data integrations. • Experience with Oracle HCM, Taleo, Workday, ADP, Greenhouse HR, BambooHR.

🏖️ Benefits

• Work from home. • Enjoy flexible hours. • Work with cutting-edge technology in the growing field of data integration. • Own your success: Receive attractive compensation, enjoy an empowering work culture, and apply your expertise to meaningful work. • Expect excellence: Collaborate, learn, and grow with a high-performance team. • Receive additional stock compensation in a rapidly growing company. • Work with AI and emerging technologies.