Customer Success Manager, FR/EN

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November 9

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Flexspring

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HR Tech • SaaS • API

Flexspring is a specialist HR data integration company that builds custom data connectors and a dedicated iPaaS to automate employee and HR-related data flows between HR, payroll, accounting, and business systems. They provide consulting-led custom mapping, turnkey connectors, hosting, monitoring, and a Data Cache API so enterprises and HR-tech vendors can sync systems (ADP, BambooHR, Workday, NetSuite, etc. ) without internal IT effort. Flexspring focuses on reducing manual re-entry and operational friction for HR and finance teams and licenses its platform to partners and larger organizations.

51 - 200 employees

Founded 2013

👥 HR Tech

☁️ SaaS

🔌 API

📋 Description

• Own the end-to-end renewal process, ensuring high retention rates and proactive risk mitigation. • Identify opportunities to expand customer usage of our iPaaS platform, positioning additional integrations and services. • Develop customer advocates and secure referenceable clients through success stories, case studies, and participation in marketing initiatives. • Build strategic account plans to align customer objectives with our integration roadmap. • Partner with Product and Sales teams to bring customer insights back into the business and influence roadmap decisions. • Measure and communicate the business impact of our integrations to stakeholders, showing clear ROI. • Serve as the primary post-sale contact, building long-term partnerships with HR, IT, and Finance leaders.

🎯 Requirements

• 3+ years in Customer Success, Account Management, or related roles in SaaS / HR Tech. • Strong track record managing renewals and driving upsells within existing customer accounts. • Experience building executive-level relationships and securing customer references. • Understanding of HR systems (Workday, SAP, Oracle, ADP, UKG, Paylocity, etc.) and the challenges of HR data integration. • Experience utilizing CRM systems such as Salesforce. • Excellent negotiation, and presentation skills. • Data-driven mindset with ability to articulate business outcomes and ROI. • Excellent communication in French and English.

🏖️ Benefits

• Competitive salary and Performance-based bonus. • Work from home. • Enjoy flexible hours. • Work with cutting-edge technology in the growing field of data integration. • Own your success: Receive an attractive base salary, enjoy an empowering work culture, and apply your expertise to meaningful work. • Expect excellence: Collaborate, learn and grow with a high-performance team.