Tier 2 Support Engineer

🔥 5 minutes ago

🇪🇺 Europe – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fluent Trade Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

💳 Fintech

Fintech

Fluent Trade Technologies is the fastest ‘end-to-end’ data & trading technology provider in the FX and Futures markets. Established in 2011, the company offers a comprehensive, turn-key solution for automated trading systems and brokers, enabled by a unified API that connects to over 100 FX trading venues representing over 95% of FX liquidity. Fluent Trade Technologies specializes in data processing, trading, large database warehousing, data distribution, monitoring, and pre-trade risk management solutions tailored for FX Prime Brokers and hedge fund customers, thus facilitating transactions worth billions of dollars daily.

📋 Description

• Manage global customer technical issues • Oversee internal escalations • Maintain the knowledge base • Provide product feedback • Lead support-related projects • Take ownership of technical issues and provide Tier 2 support for major financial clients • Handle complex troubleshooting, investigations, and debugging, particularly in Fluent code • Implement configuration modifications • Thoroughly document troubleshooting and resolution steps • Collaborate with R&D, Integration, and PM teams

🎯 Requirements

• At least 5 years of proven experience as a technical support engineer (Tier 2 or Tier 3) • Strong understanding of Linux systems, including log analysis, regular expressions, and process management • Ability to troubleshoot complex technical issues and manage escalation to keep track of ongoing issues • Understanding of networking principles, including telnet and TCP/IP • Ability to collaborate with cross-functional teams such as R&D, Integration, PM • Excellent verbal and written communication skills in English • Experience as an integration engineer in a production environment (advantage) • Experience in quality assurance (QA) (advantage) • Knowledge of scripting languages such as Python and Bash (advantage) • Background in finance (advantage) • Familiarity with Jira and ServiceNow (advantage)