Customer Success Manager

🕒 May 8

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Foresite Cybersecurity

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🔒 Cybersecurity

☁️ SaaS

🤝 B2B

💰 Venture Round - Foresite on 2019-01

Cybersecurity • SaaS • B2B

Foresite Cybersecurity is a managed security services and SecOps company founded in 2013 that helps organizations of all sizes defend against modern cyber threats. It combines human cybersecurity expertise, a proprietary security and compliance management platform (ProVision), and partnerships with cloud providers (notably Google Cloud) and AI technologies to deliver monitoring, incident response, compliance, and security automation as a service. Foresite positions itself as a B2B partner and extension of clients' security teams, serving thousands of customers with managed detection and response, SOC services, and security engineering.

📋 Description

• Act as the primary point of contact, orchestrating communication between client stakeholders and Foresite’s delivery teams to ensure seamless service execution. • Proactively manage account health metrics and conduct regular business reviews to ensure MSSP services meet established KPIs. • Align client business objectives with long-term protection and compliance goals, ensuring our delivery remains a high-value asset. • Own the full renewal lifecycle for Mid-Market accounts, identifying "at-risk" signs early and developing strategic mitigation plans. • Deeply understand evolving security needs to identify opportunities for upselling additional Foresite services or Google SecOps features. • Provide structured feedback to Foresite leadership to help refine managed service offerings and the overall Mid-Market customer experience.

🎯 Requirements

• 3+ years of experience in customer success or account management, specifically managing a portfolio of Mid-Market clients in the cybersecurity or SaaS space. • You possess a solid understanding of managed security services (MSSP), including the value proposition of SIEM and SOAR concepts. • You are an expert at building rapport and maintaining long-term engagement with mid-level management and executive stakeholders (CISOs/IT Directors). • You have an innate ability to interpret account health data to drive proactive outreach and creative problem-solving. • Familiarity or direct experience with Google Cloud Platform (GCP) or Google SecOps is a plus. • Experience working within an MSSP environment or a deep understanding of the cybersecurity threat landscape is a plus. • Exceptional ability to translate technical security outcomes into business value for non-technical stakeholders.

🏖️ Benefits

• Robust medical insurance options to keep you and your family healthy. • We fully provide employer-paid Dental coverage, as well as Short-Term (STD) and Long-Term Disability (LTD). • You’ll start with 3 weeks of paid vacation, plus additional sick leave and paid company holidays.