Federal Customer Success Manager

🕒 May 16

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Logo of Riverbed Technology

Riverbed Technology

1001 - 5000 employees

Founded 2002

🏢 Enterprise

☁️ SaaS

🔧 Hardware

Enterprise • SaaS • Hardware

Riverbed Technology is a provider of network and digital experience performance solutions that help organizations illuminate and accelerate every digital interaction. It offers software, cloud services, and appliance-based products for application and network performance monitoring, WAN optimization, and digital experience management so enterprises can deliver seamless performance for customers and employees.

📋 Description

• drives measurable customer outcomes through disciplined program management • ensures customers realize verified value from purchased solutions • orchestrates cross-functional resources, proactively identifies risks, and escalates when necessary • maintains accountability to defined outcome objectives • serves as a central point of coordination, governance, and momentum

🎯 Requirements

• Federal Customer Success Experience • Military background • Program Management Discipline • Outcome Orientation • Executive Presence • Risk Detection and Mitigation • Cross-Functional Leadership • Stakeholder Mapping and Alignment • Escalation Judgment • Analytical and Commercial Acumen • Accountability and Follow-Through • Resilience and Composure • Technical Troubleshooting Acumen

🏖️ Benefits

• flexible workplace policies • employee resource groups • learning and development resources • career progression pathways • community engagement initiatives • global employee wellness programs

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