Inside Sales Representative

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October 2

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Fortive

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Enterprise • Healthcare Insurance

Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.

10,000+ employees

Founded 2016

🏢 Enterprise

⚕️ Healthcare Insurance

💰 Post-IPO Equity on 2020-03

📋 Description

• Maintain a revenue base by managing account retention and renewal • Perform initial on-boarding of accounts with new customers, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime • Drive upgrade revenue through increased product/service adoption and increased usage • Identify and forecast expansion opportunities and partner with sales to successfully close such opportunities • Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand consumables use throughout the account • Work with customers to ensure they are leveraging our medical devices effectively and finding value in our services • Work closely with Sales, Support, Billing, and other technical teams to ensure an exceptional customer experience and take care of any service renewal issues • Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth • Liaise with technical support, accounting and other areas of the business to ensure customer satisfaction • Achieve target KPIs including but not limited to: including maintaining high service renewal rates, consumables usage, and NPS

🎯 Requirements

• 1-3 years of experience in a customer facing role, such as Customer Success, Customer Support, or Account Management; preferably for recurring revenue businesses. • Possess strong phone, written and verbal communication skills with excellent presentation skills • Confident, high energy, self-motivated and a true team player • Experience working with senior and executive level customer contacts • Demonstrated ability and desire to work and excel in fast-paced environment Excellent multitasking and project management skills • Well-organized, with a high attention to detail and ability to prioritize

🏖️ Benefits

• N/A