Wholesale Customer Support Coordinator

🕒 May 16

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Fred Perry

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Fred Perry has always been different.

📋 Description

• Provide valuable information and communication to wholesale partners • Responsible for supporting key accounts • Work closely with internal and external stakeholders to proactively eradicate issues and ensure timely flow of goods • Send order acknowledgements through to the BD team & wholesale partners • Maintain sales orders, redating, cancelling styles/orders, and deleting withdrawn styles • Enter all orders onto the system accurately • Validate customer ASN’s against the original sales order • Update orders with new address and price details • Send customers order reports to give visibility of outstanding orders • Liaise with customers and departments to resolve queries • Maintain relationships with customers and markets by email, phone, video meetings and reporting • Understand stock allocation to fulfill orders and meet customer expectations • Liaise with Logistics, Planning and Production regarding customer’s specific requirements

🎯 Requirements

• Good working knowledge of different markets, shipping procedures & retail quarters & functions • Excellent communication skills (written and verbal) and relationship development with internal and external stakeholders • Effective and pro-active problem solver • Ability to prioritise tasks and be self-organised • Excellent attention to detail • Experience in Microsoft products, including Excel • Must be able to work independently as well as being a team player • Previous experience within the wholesale / logistical environment advantageous

🏖️ Benefits

• Annual performance-related bonus • Competitive salary • Generous staff discount and regular sample sales • Generous pension scheme with 8.5% company contribution • Option to buy an extra 5 days holiday annually • Enhanced maternity and paternity packages • Life insurance • Private healthcare • Cycle to work scheme • Early finish Fridays • Season ticket loan • Additional benefits with long service • 25 days annual leave plus Bank Holidays • Annual Birthday vouchers • EAP • Social Events