Partner Success Manager

Job not on LinkedIn

🕒 January 9

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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FreedomPay

WebsiteLinkedInAll Job Openings

201 - 500 employees

💰 Private Equity Round on 2018-10

The FreedomPay Commerce Platform is the best way for merchants to simplify complex payment environments. Validated by the PCI Security Standards Council for Point-to-Point Encryption (P2PE) along with EMV, Tokenization, Contactless and DCC capabilities, global leaders in retail, hospitality, gaming, education, healthcare and financial services trust FreedomPay to deliver unmatched security and advanced value added services.

📋 Description

• Regularly assess partner needs through consistent and ongoing meetings and email correspondence • Ensure partner satisfaction through timely follow-ups, proactive communication, and strong relationship management • Manage partner expectations across all stages of their journey by leading meetings with confidence and providing clear updates and recommendations • Distinguish between production support items and development/enhancement requests, and work with appropriate teams internally to address • Be the quarterback - pull in the right people for key projects and track/ensure work is being done in a timely manner • Oversee multiple partner accounts and projects at once with strong attention to detail • Ability to command a group of individuals in a room quickly and be assertive in a public environment • Strong internal communication skills including ability to work with all levels of the organization (Executive team, IT, Sales, Marketing, Operations and Finance) • Work both independently and collaboratively in a fast-paced, evolving environment • Stay current on product functionality to support partner onboarding and explain technical concepts clearly

🎯 Requirements

• Bachelor’s degree in Business, Technology, or a related field, or equivalent work experience. • Minimum of 4 years in a client facing role such as Partner Management, Customer Success, Account Management, or Consulting, managing mid-size or enterprise partners • Experience working within a payments, ideally a technology-focused organization.

🏖️ Benefits

• medical, prescription, dental and vision coverage • Life Insurance • Retirement Plans with company match • commission sharing plan • flexible hybrid working environment • great parental and other leave programs