Account and Relationship Manager

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £45k - £55k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Fry

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📚 Education

Healthcare • Consulting • Education

Fry is a company operating under the brand name risr/, which provides a comprehensive platform for skills assessment, exam management, and lifelong learning support. The risr/ platform is modular and unifies various functionalities such as application processing, exam creation, assessment delivery, and training insights. It leverages AI tools for enhancing assessment and learning processes and partners with leading medical universities and royal colleges. Fry is dedicated to improving the efficiency and clarity of assessments and training by offering real-time insights and automation of processes. Their services are designed to assist educators, trainees, and students around the world in tracking progress and ensuring the quality of educational assessments.

📋 Description

• Take full commercial and operational ownership of assigned customer accounts • Establish and nurture relationships with customer stakeholders at multiple organisational levels • Own the overall health, strategy and strategic development of assigned accounts • Identify account risks, growth opportunities and alignment with customer business objectives • Act as the primary point of contact between customers and risr/ outside day-to-day support • Assess customer needs and provide appropriate risr/ solutions • Identify cross-selling and up-selling opportunities • Handle contracts, renewals and negotiations • Resolve customer concerns and escalations with team members • Maintain knowledge of evolving risr/ products • Adapt service and value delivery as customers change • Maintain accurate CRM records on account milestones, renewals, opportunities and interactions • Retain customers and renew contracts • Achieve customer satisfaction targets • Meet revenue targets from existing customers • Provide transparent and accurate account health reports • Advocate for customer needs within risr/ and contribute to product development • Collaborate with sales/marketing, delivery and development teams • Travel for some in-person customer meetings • Work occasional evenings, early mornings or weekends due to teams across time zones

🎯 Requirements

• At least 5 years of experience as an account and relationship manager in a customer-facing role, ideally in a SaaS/B2B role • Experience handling contractual negotiations, reconciliations and revisions is preferable • Digital Transformation exposure utilising SaaS solutions and services • Technical-minded and solution-oriented • Excellent communication and stakeholder management skills • Ability to build a detailed understanding of assigned clients and their evolving business needs • Proven understanding of commercial decision-making • Knowledge of the UK's education and business landscape, trends, challenges, opportunities, buying styles, behaviours, practices and approaches is preferable • Ability to demonstrate a deep understanding of customer strategies/objectives • Ability to take a collaborative approach to relationship building and sales-related tasks • Contract negotiation, execution and renewal skills • Aptitude to quickly understand risr/ products and services and translate customer challenges into value-based solutions • Problem-solving skills and ability to think on one's feet • Ability to devise commercial, technical and creative solutions • Ability to communicate effectively and set expectations clearly, concisely and consistently • Ability to prioritise tasks, set goals and allocate time wisely • Self-starting and proactive approach when handling multiple customers • Ability to collaborate with sales/marketing, delivery and development teams • Curious, experimental relationship with AI

🏖️ Benefits

• Work from home, at a co-working space or set up an office near your home • Freedom to choose your equipment and training as you see fit • Freedom from corporate bureaucracy • Access to open-book finances • Generous benefits package, including enhanced parental leave policies based on length of service • Participation in profit share; 25% of company profits split equally between employees • Health and Wellbeing Allowance of £1,200 per annum • Confidential mental health support • Electric vehicle scheme • Cycle to work scheme • Internet paid for by risr/ • Mobile phone and contract paid for by risr/ • Flexible working and autonomy • Freedom to set working routine based on role and team • No defined maximum holiday allowance