Google Fiber
501 - 1000 employees
Founded 2010
📡 Telecommunications
Telecommunications • Internet
Google Fiber is a high-speed internet service provider and a subsidiary of Alphabet Inc. , offering fiber optic communication services to select areas in the United States. As an integral part of Google's suite of products and services, Google Fiber aims to provide fast and reliable internet connections to enhance user experience across digital platforms.
Senior Service Delivery Specialist
Job not on LinkedIn
🕒 July 6
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Google Fiber
501 - 1000 employees
Founded 2010
📡 Telecommunications
Telecommunications • Internet
Google Fiber is a high-speed internet service provider and a subsidiary of Alphabet Inc. , offering fiber optic communication services to select areas in the United States. As an integral part of Google's suite of products and services, Google Fiber aims to provide fast and reliable internet connections to enhance user experience across digital platforms.
📋 Description
• Lead, mentor, and help in the development of Support Desk team members and Team Leads, and support engineers. • Implement and improve IT service management processes (ITSM). • Communicate service status, risks, and improvement initiatives. • Serve as the primary escalation point for service issues. • Plan workforce capacity and forecast support demand. • Identify root causes and drive permanent resolution through problem and change management.
🎯 Requirements
• Bachelor’s degree in Information Technology, Computer Science, Business, or related field. • 10 years of experience in IT support or service management. • 4 years in leadership or service delivery management roles. • Proven experience leading Support Desk operations. • Proven experience supporting Mobile Devices and/or Laptops
🏖️ Benefits
• Bonus • Benefits
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