Account Director – SaaS Solution

🕒 April 29

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

👻 Ghost score 55%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Gatekeeper

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

SaaS • Enterprise • Artificial Intelligence

Gatekeeper is a SaaS platform that automates contract lifecycle management, vendor lifecycle management, third‑party risk and compliance monitoring, and spend management for procurement, finance and legal teams. It unifies vendor, contract and spend data, provides AI-powered agents for contract and third-party automation, integrates with ERPs and over 1,700 applications, and delivers continuous monitoring and audit readiness to reduce onboarding time, accelerate contracting, and surface savings.

📋 Description

• Identify opportunities for upselling and cross-selling additional Gatekeeper solutions by understanding customer needs and aligning products to business goals to drive net revenue retention • Build strong, long-lasting relationships with key stakeholders to drive renewals and reduce logo churn • Partner with Customer teams to ensure smooth onboarding, product adoption, continued engagement, and maximum product utilisation • Develop, collaborate on, and execute customised account plans aligned with customer goals and Gatekeeper’s growth objectives • Act as a trusted advisor, proactively identify and address potential issues, provide solutions, and ensure positive outcomes • Become a subject matter expert in Gatekeeper’s products and the Vendor & Contract Lifecycle Management domain • Use data and analytics to monitor account health and customer usage, identify growth opportunities, and report on account performance and forecast renewal and expansion revenue • Represent the customer internally and relay product feedback to product and development teams

🎯 Requirements

• 8+ years of experience in a customer-facing, account management, sales or customer success role within mid-market or enterprise SaaS, with a focus on retention, expansion, and account growth • A deep understanding of customer needs and the ability to develop strategies that drive customer satisfaction, retention, and growth • Proactive in using AI to uncover insights and automate workflows, delivering deeper customer value and repeatable efficiencies - improving quality and speed with outcomes that are clear and measurable • Proven ability to build strong, trusted relationships with senior stakeholders in enterprise organisations • Strong ability to identify revenue growth opportunities within existing accounts and achieve upsell and cross-sell targets • Comfortable using data and insights to make informed decisions and develop strategies for account growth and retention • Ability to create and execute account plans that align customer goals with Gatekeeper’s offerings • Thrives in a fast-paced, ever-evolving environment, with a high degree of ownership and autonomy

🏖️ Benefits

• 100% remote working: live anywhere in the UK, no offices and no commute • Generous annual leave allowance • Private health cover • Company pension scheme • Life Assurance • Group Income Protection • Learning & Development opportunities for lifelong learners • Technology: we provide everything you need to do your best work • Gatekeeper for Good: Match funding to support non-profit organisations in your local community • Gatekeeper retreats