Customer Success Manager, B2B SaaS, Higher Ed

🔥 45 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

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Gecko | AI-Powered Student Engagement Platform

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

📚 Education

☁️ SaaS

🤖 Artificial Intelligence

💰 $2.3M Venture Round - GeckoLabs on 2019-06

Education • SaaS • Artificial Intelligence

Gecko | AI-Powered Student Engagement Platform is an AI-driven software company that builds a student engagement platform for higher education institutions. Its products help universities and colleges engage, communicate with, and support students through modular, analytics-enabled tools that streamline recruitment, retention, and student services. Gecko positions itself as a SaaS provider focused on innovation, customer-centric development, and measurable impact for higher education customers.

📋 Description

• Own a portfolio of Higher Education partners across the UK and internationally • Manage partner success, retention and growth from day-to-day relationship management through renewals and expansion • Build trusted, multi-threaded relationships from day-to-day users to senior sponsors • Develop success plans and account strategies tied to meaningful outcomes • Monitor partner health, risk and opportunities • Own renewals from early planning through agreement • Identify and lead expansion opportunities from discovery through negotiation and close • Carry renewal and expansion targets and maintain an accurate pipeline • Run account reviews connecting partner outcomes to future opportunities • Maintain accurate Salesforce records • Visit university partners regularly on campus across the UK • Represent Gecko at Higher Education conferences, exhibitions and partner events • Travel internationally, including to the US, as required • Act as the main point of contact and own issues through resolution • Collaborate with Commercial, Product, Support and Enablement teams • Deliver demos, account reviews, presentations and commercial conversations • Provide support cover where required • Drive retention, renewals, expansion, partner adoption and face-to-face engagement

🎯 Requirements

• Experience managing customer accounts in a B2B SaaS business • Experience owning renewals, expansion or commercial growth • Experience managing complex or strategic accounts with multiple stakeholders and longer decision cycles • Ability to build genuine relationships while maintaining commercial focus • Confidence discussing pricing, value, revenue and next steps • Ability to uncover and properly progress opportunities • Ability to lead meetings, demos, executive reviews and negotiations • Organised and proactive approach to managing a portfolio, pipeline and regular travel • Ability to ask good questions, listen properly and work independently • Willingness to share knowledge and contribute to the wider team • Experience in Higher Education or EdTech useful but not essential • Must be UK-based • Must already have a valid right to work in the UK • Willingness to travel regularly across the UK and internationally, including to the US

🏖️ Benefits

• A 34-hour week with flexible working and the option to compress hours across four days • 33 days’ holiday • Opportunity to work from another location through the Workation policy • Remote-first working • Home office set-up • MacBook Pro • Headphones of your choice • Private healthcare • Pension • Life insurance • Employee Assistance Programme (EAP) • Perkbox • Connected virtual culture and collaborative virtual office • Real ownership and decision-making autonomy • Commercial impact through retention, expansion and growth • Small, collaborative team with low bureaucracy • Opportunity to influence the evolution of Customer Success