Area Service Manager – Region Mitte, Hessen, Rheinland-Pfalz, Saarland

🕒 August 11

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Overall responsibility for service and maintenance activities in the Central region (Hessen, Rheinland-Pfalz, Saarland) • Develop and maintain long-term customer relationships and ensure technical and commercial support • Lead a team of service technicians and promote their professional and personal development • Manage service KPIs to ensure high service quality and customer satisfaction • Position and further develop service offerings in the market • Analyze data and metrics and develop sustainable process, productivity, and customer experience improvements • Take on and lead regional improvement projects • Develop, manage and continuously improve relevant KPIs and ensure target achievement • Responsible for the region's revenue, costs and results and support profitable growth • Collaborate with sales, applications, project management and internal stakeholders • Manage the team's capacity and deployment planning • Active role in escalation management and support of strategically important customers

🎯 Requirements

• Bachelor's degree or equivalent technical qualification • Extensive experience in service and/or commercial management • Solid experience in the medical technology market and in the service environment of hospitals and healthcare institutions • Proven track record in building and developing long-term customer relationships • Several years of experience in leading, developing and motivating employees • Strong leadership, communication and coaching skills • Experience in talent development and building relationships at all organizational levels • Analytical, self-directed and pragmatic approach in complex situations • Convincing presentation and communication skills • Willingness to travel regularly within Germany • Valid driver's license • Fluent German and very good English skills • Experience leading decentralized service organizations or technical teams • Demonstrable success in customer satisfaction, productivity and business results • Understanding of service processes, resource control and performance management • Ability to drive change and promote continuous improvement • Entrepreneurial mindset, personal responsibility and results orientation

🏖️ Benefits

• Company pension plan • Subsidies for fitness and wellness programs • Well-being program • Additional health insurance with various individual options • Company car (including private use) • Opportunity to make a sustainable contribution to the future of healthcare • Career development in an international, innovation-driven environment • Salary and bonus schemes • Culture of collaboration and mutual support