Technical Support Engineer II – HL7

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October 30

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GE HealthCare

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Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

10,000+ employees

Founded 1892

💊 Pharmaceuticals

📋 Description

• Provide remote and on-site technical support for PCS products. • Assist FEs, CSTs, and customers in troubleshooting and resolving system issues. • Follow GE HealthCare’s escalation processes and collaborate with engineering teams to implement timely corrective actions. • Use the Gameplan tool to improve service effectiveness and productivity. • Act as a field advisor during new product introductions and process improvement initiatives. • Collaborate with Modality/Service Engineering and Product Teams to drive product quality, improve serviceability, and resolve formal customer escalations. • Train and mentor FEs and TSEs to ensure technical and customer support skills are current and aligned with business needs. • Support customers across time zones, including occasional after-hours assistance.

🎯 Requirements

• Bachelor’s degree in Computer Engineering, Electrical Engineering, IT, or a related field. • Minimum of 3 years of HL7 experience. • Cloverleaf Level 1 certification required. • Experience with Cerner, Epic, or Meditech integrations and ADT interfaces. • Proficiency in Windows and Linux operating systems. • Legal authorization to work in the U.S. is required.

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Paid time off • 401(k) plan with employee and company contribution opportunities • Life insurance • Disability insurance • Accident insurance • Tuition reimbursement