Technical Support Specialist, Biology

🔥 12 hours ago

🌐 United Kingdom, France, +4 more countries – Remote

🇬🇧 United Kingdom – Remote 🇫🇷 France – Remote 🇩🇪 Germany – Remote 🇪🇸 Spain – Remote 🇮🇹 Italy – Remote 🇵🇹 Portugal – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

GenScript

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2002

🏥 Healthcare

🧬 Biotechnology

⚕️ Healthcare Insurance

Healthcare • Biotechnology • Healthcare Insurance

GenScript is a leading biotechnology company that provides a wide array of gene synthesis, protein production, and CRISPR gene editing services. With a commitment to high-quality and reliable solutions, GenScript serves over 225,100 global customers and holds an extensive patent portfolio. The company aims to enhance life sciences research and development by delivering innovative products and services in areas such as molecular biology, peptide synthesis, and antibody development.

📋 Description

• Manage the daily operation of the customer service function handling initial inquiries from customers, dealers, and the general public about order placement, complaints, and technical support • Provide primary technical advice to customers with practical information and tools • Identify and interpret customer requirements, align them with business unit capabilities, and communicate them to customers • Partner with Sales Account Managers to provide technical guidance, develop customer-focused solutions, and support regional business growth • Occasionally attend trade shows and technical shows • Give technical presentations to customers • Collaborate with Sales, Production, Project Management, Marketing, Logistics, and Finance departments

🎯 Requirements

• Master's degree in Cell Biology, Immunology, Biochemistry, Molecular Biology, or relevant life science fields • Strong hands-on laboratory experience in molecular biology, protein science, cell biology, or related disciplines • Familiarity with DNA cloning, plasmid preparation, protein expression, protein purification, Western Blot, or ELISA preferred • Fluency in verbal and written English • Fluent in French or German is a plus • Strong attention to detail • Good communication and presentation skills with technical content • Customer-focused, proactive, and action-oriented • Previous industry experience in a similar role is advantageous • Legal right to work in the country of residence

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) retirement plan with a company match that vests fully on day one • Paid parental leave after three (3) months of employment • Paid time off including vacation time, personal time, sick time, floating holidays, and company holidays • Flexible spending accounts • Health savings accounts • Life and AD&D insurance • Short- and long-term disability coverage • Legal assistance • Pet insurance • Critical illness insurance • Accident insurance • Hospital indemnity insurance • Commuter benefits • Well-being initiatives • Peer-to-peer recognition programs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume