Technical Account Manager

🔥 15 hours ago

🌐 United Kingdom, Ireland – Remote

🇬🇧 United Kingdom – Remote 🇮🇪 Ireland – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nerdio

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Series B on 2022-12

Consulting • Healthcare • Logistics

Nerdio is a company that specializes in streamlining operations and cost optimization for enterprise IT environments, focusing particularly on Microsoft Azure, Windows 365, and Microsoft Intune. Their products, Nerdio Manager for Enterprise and Nerdio Manager for MSP, offer robust automation features that reduce management time and operational costs for managed service providers and enterprises alike. Nerdio's solutions are designed to enhance IT efficiency across industries such as financial services, education, government, and healthcare, with a strong emphasis on security, user experience, and reducing Azure costs. Recognized as a leading innovative partner by Microsoft, Nerdio helps organizations deploy and manage virtual desktops and cloud environments efficiently.

📋 Description

• Participate in the Sales-to-CS handoff and review the PoV plan, scoping documents, customer environment, architecture, and success criteria • Lead technical portions of kickoff calls and run structured onboarding sessions • Own technical delivery during onboarding, including AVD, Windows 365, Intune, and Nerdio Manager implementation • Coordinate with customer technical teams and manage implementation runbooks • Guide customers through software implementation and optimization toward steady-state use • Manage a book of corporate customer accounts and serve as the primary technical contact • Resolve technical questions and issues and coordinate problem resolution • Build customer relationships and advise stakeholders on effective Nerdio Manager utilization • Coordinate technical touchpoints across IT operations, engineering, and finance stakeholders • Own the technical relationship across onboarding through renewal and maintain account strategies • Maintain current product knowledge of Nerdio Manager and the AVD/Azure ecosystem • Run regular check-ins and provide configuration, automation, and use-case recommendations • Conduct Technical Value Reviews to help customers maximize Azure cost savings • Explain new feature releases and surface product requests • Coordinate customer training with the Learning & Development team • Identify and respond to P1/P2 incidents and own corrective action plans for at-risk accounts • Monitor account health, adoption, and engagement signals and proactively address risk • Collaborate with Sales, Technical Support, and Product teams to mitigate churn risk • Monitor competitive threats and reinforce Nerdio’s technical value • Support renewal conversations by reinforcing delivered value and resolving technical blockers • Analyze customer data to identify trends and adoption insights • Contribute technical performance data, usage insights, and roadmap context to Executive Business Reviews • Identify expansion opportunities and flag leads to the Account Executive • Channel customer feedback to Product Management and Engineering • Track customer interactions, activities, and progress in the CRM

🎯 Requirements

• 2–4 years of relevant experience in account management, consulting, professional services, or technical support • Technical background in cloud computing, infrastructure, or related fields • Experience deploying or supporting VDI environments; AVD experience preferred • Understanding of XaaS business models (SaaS, PaaS, IaaS) • Experience working with IT Operations, Finance, and Software Engineering stakeholders • Demonstrated ability to build strong customer relationships while providing technical guidance and support • Experience guiding customers through software implementation, driving adoption, and ensuring customers realize full product value • Experience managing technical projects and delivering successful outcomes • Strong problem-solving abilities and an analytical mindset • Excellent communication and presentation skills • Strong time-management, project-management, and interpersonal skills • Hands-on experience deploying or optimizing AVD environments preferred • Certifications in relevant technical areas or project management preferred • Professional working proficiency in French or another European language is a bonus, not a requirement

🏖️ Benefits

• Competitive Base + Incentive Plan • Stock Options • Health and Welfare Plans • Life and Disability Plans • Retirement Plan • Unlimited Flexible Paid Time Off, including your birthday off • Collaborative Team Culture