Technical Account Manager

🔥 4 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rithum

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1997

🛍️ eCommerce

📣 Marketing

🤖 Artificial Intelligence

eCommerce • Marketing • Artificial Intelligence

Rithum is a comprehensive e-commerce platform designed to empower brands, retailers, and suppliers to effectively launch and scale their businesses. Offering a variety of solutions including multichannel marketing, fulfillment management, and AI-driven supplier discovery, Rithum helps users optimize their online presence and streamline operations across a vast network of marketplaces. With a focus on flexibility and efficiency, Rithum aims to transform commerce by creating profitable and engaging shopping experiences.

📋 Description

• Deliver strategic technical guidance and executional support to enterprise and strategic clients. • Serve as the technical complement to the Client Success Manager. • Serve as a consistent weekly client touchpoint and manage day-to-day business-as-usual activities. • Develop and oversee channel implementation strategies. • Drive tactical execution across the Rithum platform, including operational workflows, repricing, promotional planning, and algorithmic optimization. • Conduct technical reviews and provide forward-looking optimization recommendations. • Advise clients on overcoming obstacles and realizing value from Rithum solutions. • Resolve complex technical issues with Product, Engineering, and Client Success Engineering teams. • Bridge communication between client technical teams and Rithum internal teams. • Support technical roadmap planning, feature adoption, and product feedback loops. • Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.

🎯 Requirements

• 2+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer. • Proven experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization. • Strong proficiency using Excel. • Foundational understanding of channel requirements, data mapping, and feed architecture. • Demonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders. • Demonstrated proficiency with Microsoft Copilot and comfort leveraging AI-driven tools within daily workflows. • Proficiency in Salesforce, JIRA, or similar workflow/project tracking tools. • Excellent problem-solving skills, with a focus on root cause analysis and resolution. • Strong verbal and written communication skills. • Up to 10% travel required.

🏖️ Benefits

• Enhanced Private Medical Insurance and a Health Cash Back Plan • Life insurance & disability benefits • Pension plan with 4% Company match • 25 Days of PTO • 8 Company-paid Holidays • 2 paid floating holidays • 10 paid sick days • 2 Wellness days • 1 Paid Volunteer Day • £45/month Remote work stipend for internet • Calm App • Employee Assistance Program • Professional development stipend • Learning and development offerings • Charitable contribution match per team member • Remote-first working conditions • Comprehensive benefits and wellness plans