Enterprise Customer Quality Leader – Europe/Asia

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🌐 United Kingdom, Spain – Remote

🇬🇧 United Kingdom – Remote 🇪🇸 Spain – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Lead the customer quality strategy for GE Vernova's Strategic Account portfolio • Serve as the enterprise focal point for customer quality performance and customer satisfaction • Represent the Voice of the Customer in executive reviews, operating mechanisms, and strategic planning discussions • Develop and drive enterprise standard work for customer quality governance • Design, deploy, and sustain balanced customer health scorecards across strategic accounts • Establish governance for customer quality metrics, including Major & Reputational Events, Cost of Poor Quality (COPQ), NPS & Customer Experience, action closure effectiveness, and customer-specific critical-to-quality measures • Maintain executive dashboards and account health reporting systems to identify emerging risks and improvement opportunities • Integrate NPS, customer feedback, strategic account reviews, and direct customer input into improvement initiatives • Identify systemic customer pain points and drive enterprise corrective actions • Coordinate closed-loop processes to ensure customer concerns are addressed, monitored, and resolved • Support customer recovery efforts for high-risk and strategically important accounts • Facilitate regular quality reviews with Strategic Account Executives and business leaders • Provide executive-level customer quality insights and risk assessments • Establish escalation processes for customer quality concerns crossing multiple businesses and functions • Support leadership decision-making through integrated customer quality narratives and analytics • Lead enterprise Kaizen initiatives focused on customer experience, quality performance, and operational effectiveness • Utilize Lean methodologies and structured problem-solving tools to eliminate recurring issues • Drive implementation of standard work and sustainable operating mechanisms across the organization • Promote a culture of customer-centric continuous improvement • Champion deployment of GE Vernova's Zero Defect Framework • Partner with Quality Councils, Country Councils, and Business Quality organizations to ensure consistent implementation • Drive preventive quality strategies that reduce customer-facing defects and operational failures • Support enterprise quality transformation initiatives • Coordinate actions across Commercial, Services, Operations, Engineering, Sourcing, and Quality teams • Align customer quality priorities with business unit execution plans • Facilitate collaboration across organizational boundaries to improve customer outcomes • Ensure lessons learned are replicated across accounts, regions, and businesses

🎯 Requirements

• Bachelor’s degree in engineering, Quality, Operations, Business, or related discipline • Major leadership experience in Quality, Operations, Customer Experience, Commercial Excellence, or Continuous Improvement • Experience leading enterprise-wide initiatives across multiple business units • Strong analytical capabilities, including KPI development, scorecard construction, and dashboard governance • Experience facilitating executive-level discussions and influencing senior leadership decisions • Working knowledge of quality systems, corrective action methodologies, and continuous improvement tools • Lean Six Sigma Black Belt or Master Black Belt • Experience within power generation, energy, industrial manufacturing, or service organizations • Experience managing enterprise customer satisfaction and NPS programs • Experience leading global, cross-functional quality transformation initiatives • Familiarity with digital reporting platforms, customer analytics systems, and enterprise performance dashboards • Strategic thinker capable of translating customer insights into enterprise action • Strong executive presence and influencing skills • Customer-obsessed mindset with an unwavering focus on building trust and loyalty • Proven ability to lead through influence without direct authority • Skilled facilitator capable of aligning diverse stakeholders around common objectives • Data-driven decision maker who balances analytics with practical business judgment • Passion for continuous improvement and operational excellence • Effective communicator able to simplify complex issues for executive audiences • Bias for action with strong follow-through and accountability • Collaborative leader who builds partnerships across businesses, functions, and regions

🏖️ Benefits

• Remote position • Relocation assistance not provided