Performance Specialist

Job not on LinkedIn

🔥 13 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vodafone

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

💼 Consulting

📦 Logistics

📡 Telecommunications

💰 Post-IPO Equity on 2022-09

Consulting • Logistics • Telecommunications

Vodafone is a leading global telecommunications company that provides mobile, fixed-line, broadband and digital services to consumers, businesses and operators across multiple regions, serving around 300 million customers. It focuses on connectivity and network infrastructure (including 5G), Internet of Things (IoT), digital and enterprise solutions, and emphasizes secure, sustainable and inclusive use of technology. Vodafone operates large-scale carrier networks and consumer services while promoting social impact and employee development through global career and apprenticeship programs.

📋 Description

• Build scalable frameworks so performance does not degrade as demand increases • Improve customer experience through data insight, automation, and process improvements • Collaborate with VodafoneThree technical teams and third parties to enhance customer experience and continuously improve service • Monitor Customer Fulfilment KPIs, recognise trends and challenges, and identify underlying causes • Monitor changes across Customer Operations that may impact performance and highlight them when necessary • Support Operations Managers in improving KPIs • Implement improvement action plans for key metrics to enhance efficiency, productivity, and overall performance • Use new support tools and systems for improved reporting, analysis, and data visualisation

🎯 Requirements

• Strong experience in customer fulfilment, service operations, or customer experience roles within a complex, high-volume environment • SQL experience • Power Platforms highly desirable • Strong analytical and performance competencies, especially problem solving, pattern recognition, and data synthesis • Experience driving operational improvements involving multiple stakeholders and teams • Confident stakeholder management and ability to influence senior leaders using data-driven narratives and clear business cases • Solid understanding of operational performance metrics and their connection to customer outcomes • Comfortable operating with ambiguity and balancing multiple priorities • Subject to background checks, including criminal (DBS) and financial checks

🏖️ Benefits

• Bonus • Vodafone benefits • Up to 28 days off plus bank holidays • Paid time for charity work • Discounts • Vouchers • Pension plan • Learning tools • Parental leave policies • Home working kit ('Office in a Box') • Homebased working with occasional gatherings during the year