Professional Services Program Manager

🕒 5 days ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $92.9k - $156k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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GitLab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

💰 Secondary Market on 2020-11

Consulting • Marketing • Artificial Intelligence

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

📋 Description

• Lead delivery of multi-workstream professional services engagements for large and strategic customers • Build strong relationships with customer stakeholders, including executive leaders, program and project managers, engineering, development, and security teams • Develop and apply a delivery methodology using agile and project management best practices • Create and continuously communicate program roadmaps, dependencies, milestones, and deliverables across connected projects • Manage stakeholder expectations and secure approval on major milestones, decisions, and delivery plans • Define program strategy, including business justification, expected benefits, scope, timelines, schedules, resources, stakeholders, and success criteria • Establish RACI charts, work breakdown structures, communication plans, and escalation paths • Work with Engagement Managers and Regional Delivery Managers on program scoping, delivery assumptions, and project management process improvements through quarterly OKRs

🎯 Requirements

• Experience leading complex programs with multiple interdependent projects, stakeholders, and timelines • Strong skill in program planning, forecasting, reporting, and communicating delivery metrics clearly to internal and external stakeholders • Ability to organize, monitor, and manage long-term project budgets, schedules, risks, and dependencies • Proven ability to build collaborative relationships with customers and partner effectively with Engagement Managers, Architects, and delivery teams • Working knowledge of agile and other project management approaches, with the judgment to apply the right structure to different customer needs • Ability to develop long-term plans that support customer adoption, transformation, and successful delivery outcomes • Comfort leading program-level meetings and driving progress across multiple workstreams • Willingness to complete GitLab Project Management certification within 2 months of starting in the role

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave

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