Senior Ecosystem Operations Manager

🕒 October 22

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $104.8k - $176.4k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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📋 Description

• Own the technology, processes, and operational infrastructure behind channel, distribution, OEM, GSI, and MSP partnerships • Design and govern end-to-end partner processes, including deal and referral registration, service attach, two-tier distribution, rules of engagement, and quote-to-cash • Partner with Deal Desk and Billing on transaction workflows and resolve registration, quoting, and billing escalations • Own operational execution of partner tiering, onboarding, certification compliance, NFR licenses, rebates, and incentives • Administer the partner technology ecosystem, including Impartner PRM, Salesforce CRM partner objects, deal registration, and partner portals • Maintain system health, data integrity, vendor roadmaps, renewals, and service-level accountability • Maintain integrations across partner platforms, Salesforce, ERP, quoting, billing, and financial systems • Lead prioritization and UAT for implementations, migrations, and platform enhancements • Own the ecosystem data model, partner attribution records, reporting, and dashboards • Lead ecosystem month-end close with Deal Desk, Compensation, Accounts Receivable, and Finance • Build and deploy AI agents to automate deal registration routing, NFR provisioning, data quality checks, and reporting • Maintain process maps, runbooks, and training materials; support tool configuration, testing, and end-user training • Own channel price files and partner quoting for product launches and SKU changes

🎯 Requirements

• Experience in business-to-business software-as-a-service channel or partner operations, with direct ownership of ecosystem workflows and the ability to work independently in a remote environment • Hands-on experience with Impartner or an equivalent PRM platform, including deal registration and partner portal administration • Strong working knowledge of Salesforce CRM, including partner objects, opportunity management, Flow, validation rules, reports, and dashboards • Deep familiarity with resale, two-tier distribution, deal registration, rules of engagement, partner discounting, and partner quote-to-cash • Understanding of OEM, GSI, and MSP transaction structures and operational requirements • Direct experience operating partner programs, including tiering, certification compliance, rebates, and incentives, with responsibility for execution and compliance • Experience designing and documenting complex operational processes for distributed teams • Experience translating business needs into detailed system requirements and configuration • Experience leading user acceptance testing through release • Hands-on experience using AI tools and building agents to automate operational workflows • Experience resolving ambiguous operational escalations across systems, teams, and partner relationships • Experience aligning Deal Desk, IT, Finance, Compensation, Legal, and Sales around operational changes

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave

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