IT Operations Manager

🕒 October 22

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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👻 Ghost score 14%

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Netomi

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 $30M Series B on 2021-11

Consulting • Logistics • Marketing

Netomi is a company that specializes in providing AI-powered customer experience solutions. Their platform, known as Agentic OS, is designed for enterprise-scale customer service and integrates seamlessly with existing business systems. Netomi's solutions leverage generative AI and large language models to automate over 80% of customer inquiries, enhance customer satisfaction, and reduce support costs. Netomi is trusted by global brands across various industries, offering secure, proactive, and predictive customer care through omnichannel support, including email, chat, messaging, SMS, social media, search, and voice. The company ensures compliance with stringent security standards and data protection regulations.

📋 Description

• Own day-to-day IT operations, including end-user support, device management, and troubleshooting across a distributed workforce • Ensure timely resolution of IT issues with strong SLAs and high employee satisfaction • Manage onboarding and offboarding, including provisioning and deprovisioning systems and access • Participate in on-call and after-hours support as needed for critical incidents and urgent business needs • Administer and optimize Google Workspace, Microsoft Entra, MS Office, Slack, Zoom, and endpoint management tools • Maintain reliability, performance, and uptime across internal tools • Partner with Compliance to enforce IT security policies and best practices • Support SOC 2 and other audits through documentation, controls, and system integrity • Ensure secure device management, data protection, and access controls • Ensure systems and processes meet security and compliance requirements for highly regulated industries • Build and scale IT processes and workflows • Automate repetitive tasks and improve efficiency • Standardize onboarding, asset management, and support processes • Manage IT vendors, licenses, subscriptions, and asset inventory • Optimize tooling and support costs • Partner with HR/People Ops on onboarding and offboarding • Collaborate with Compliance, Engineering, DevOps, and Operations on tooling, access, and infrastructure needs • Support global teams across time zones and regions

🎯 Requirements

• 5–8+ years of experience in IT Operations, IT Support, or Systems Administration • Experience managing IT in a high-growth, SaaS, or remote-first environment • Hands-on administrative experience with Google Workspace, Azure AD, MS 365, endpoint management tools such as Jamf, Kandji, or Intune, and ticketing systems such as Jira, Zendesk, or ServiceNow • Strong understanding of IT security best practices and access management • Strong hands-on knowledge of ISO 27001, SOC 2 Type II, HIPAA, GDPR, PCI DSS, and other globally recognized security and privacy frameworks • Demonstrated experience maintaining IT controls and supporting internal and external audits • Experience working in highly regulated industries such as healthcare, financial services, insurance, or government • Experience supporting distributed/global teams • Organized and detail-oriented with strong execution skills • Comfortable working in a dynamic, evolving, and global environment • Collaborative and service-oriented with strong communication skills • Proactive approach to identifying issues before they become problems

🏖️ Benefits

• Full-time remote work • Equal opportunity employer committed to diversity in the workplace

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