Senior Manager, Public Sector Renewals

🕒 September 21

🇺🇸 United States – Remote

💵 $120.4k - $180.6k / year

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 0%

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GitLab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

💰 Secondary Market on 2020-11

Consulting • Marketing • Artificial Intelligence

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

📋 Description

• Lead, coach, and develop Renewal Managers, building a high-accountability, high-trust culture • Own the Public Sector renewal operating rhythm and improve forecast accuracy across retention, contraction, churn, expansion, timing, and confidence • Run a consistent weekly forecast process from individual contributor updates through Public Sector leadership and executive forecast reviews • Maintain a forward-looking view of material renewal risks, with a business reason, mitigation plan, directly responsible individual, timeline, and escalation path for each • Lead Public Sector risk reviews and cross-functional action plans • Distinguish churn and contraction from migration, consolidation, timing, procurement, data-quality, and customer-coverage issues • Improve renewal playbooks, data quality, reporting, systems, automation, and process adoption with Renewals Operations and adjacent operations teams • Own workforce planning, coverage, territory, role-progression, and leadership plans for the Public Sector Renewal Manager team • Clarify decision rights and handoffs across the customer lifecycle while keeping Renewal Managers accountable for the commercial renewal motion • Partner with Sales, Customer Success, Solutions Architecture, Finance, Legal, Deal Desk, Product, Operations, and channel partners to drive durable renewals

🎯 Requirements

• Experience leading in renewals, customer success, account management, sales, or a related business-to-business software function • Experience leading renewal managers with a track record of developing talent and improving team performance • Success driving predictable retention, renewal, expansion, and forecast outcomes across a complex customer portfolio • Understanding of subscription economics, churn/contraction, mitigation strategies, renewal strategy, commercial negotiation, customer risk, executive engagement, and multi-stakeholder procurement cycles • Ability to build operating models, playbooks, and processes that scale beyond individual effort • Use Salesforce, customer-health systems, dashboards, forecasts, and business metrics to make decisions • Ability to communicate complex topics clearly to executives and cross-functional teams • Experience supporting US Public Sector customers, including Federal, State and Local, and Education markets, is required • Familiarity with government procurement, funding cycles, contracting vehicles, compliance requirements, channel and reseller motions, and complex licensing or renewal structures is preferred • Ability to travel for trainings, team offsites, customer meetings, and similar events

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental leave • Home office support