Gladstone Software
51 - 200 employees
Providing innovative Leisure Management Software to customers across the UK and Ireland. At Gladstone we pride ourselves in understanding and interpreting the leisure industry’s ever-changing needs. The result? We deliver state-of-the-art solutions to leisure centres, trusts and private leisure clubs.
Strategic Accounts Manager
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đź•’ May 28
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Gladstone Software
51 - 200 employees
Providing innovative Leisure Management Software to customers across the UK and Ireland. At Gladstone we pride ourselves in understanding and interpreting the leisure industry’s ever-changing needs. The result? We deliver state-of-the-art solutions to leisure centres, trusts and private leisure clubs.
đź“‹ Description
• The Manager is responsible for growing and driving the commercial and customer success of the Nova programme. • This role focuses on long-term relationships rather than short-term sales. • Work closely with senior stakeholders to understand their goals and challenges. • Build and manage a portfolio of strategically important customers. • Develop and maintain clear account plans that align customer objectives. • Identify and convert opportunities for upsell, cross-sell, and solution expansion. • Position Gladstone as a solution partner that connects insight into action. • Act as the voice of the customer internally and collaborate with cross-functional teams.
🎯 Requirements
• Proven experience growing and scaling AI platforms into sales with strategic accounts within the leisure and fitness industry. • Strong commercial acumen with experience of contract negotiations, renewals, and long-term agreements. • Ability to build credibility with senior stakeholders and influence at board or executive level. • Experience working with complex organisations, ideally within public sector, leisure, health, or education. • Excellent communication skills, with the ability to explain technical solutions in plain English. • Experience within leisure management, SaaS platforms, or regulated/public sector environments. • Familiarity with framework agreements and public sector procurement processes. • Understanding of digital transformation challenges within membership-based or customer-facing services.
🏖️ Benefits
• A culture that values collaboration, innovation, and doing the right thing for customers.
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