Senior Customer Business Manager

🕒 2 days ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $145k - $175k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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Glanbia

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

🏥 Healthcare

📦 Logistics

🍽️ Food & Beverage

💰 Post-IPO Equity on 2022-04

Healthcare • Logistics • Food & Beverage

Glanbia is a world-leading global nutrition group dedicated to delivering better nutrition for every step of life’s journey. The company specializes in performance nutrition through its brands sold in over 100 markets globally, as well as providing innovative nutritional ingredients and service solutions to food, beverage, and supplement brands. With a strong focus on diversity, sustainability, and employee development, Glanbia strives to enrich the lives of consumers and the communities it serves.

📋 Description

• Oversee the Club customer portfolio and drive creation and execution of Club sales through omni-channel customer focus • Lead business development for Costco • Drive global synergies across North American Costco regions (US, Mexico, Canada) • Drive in-store and online business through omni-channel thought leadership • Build relationships with e-commerce buyers and the internal e-commerce center of excellence to expand and optimize the .com platform • Own the relationship with Costco International Buying Team and liaise internally with Costco Sales Teams in other key markets • Own global pricing conversations with Costco and internal teams • Enable sell-in of new items and initiatives across global markets • Lead internal governance for the Costco International team, including monthly and quarterly performance touch bases • Identify category selling opportunities and deliver category-based selling stories to Costco • Build customer relationships that drive sales, market share, profit, and partnership opportunities • Drive the customer agenda internally and align stakeholder priorities • Manage customer development, opportunity identification, relationship management, and customer service interface • Own Customer Joint Business Planning, distribution plans, and new item recommendations, including line reviews • Develop account-specific promotional plans and ongoing customer plans • Develop and deliver strategic selling, assortment, promotion, and pricing plans • Leverage forecasting tools, analytics, insights, and KPI reports • Manage sales and trade forecasting and budgets • Manage projects through execution with CP&S partners

🎯 Requirements

• Minimum 5 years of experience in a relevant CPG Sales and Customer Experience role • Ability to make decisions regarding customer requests for promotional support • Understanding of the financial impact of promotional support requests • Ability to negotiate mutually beneficial outcomes • Ability to act as the customer expert for key brand partners • Ability to provide customer perspectives on key initiatives, new item launches, and customer trends • Growth mindset and strong relationship-building ability • Ownership mindset and ability to work with internal stakeholders to ensure customer success • Ability to manage projects to execution with CP&S partners • Ability to work effectively with ambiguity and incomplete information • Ability to consult internal and external stakeholders and develop mutually beneficial plans

🏖️ Benefits

• Continuous learning through an on-demand learning platform • Competitive compensation package • Staff discounts • Generous family leave policy • Health and dental plan • Competitive salary • 401K • Car allowance • Annual bonus • Approximately 25% travel requirements