Senior CSM / Account Manager

🕒 July 28

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gocertify • Your brand. Your offers. Your data 🤝

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

🛍️ eCommerce

Consulting • Logistics • eCommerce

gocertify is a company that revolutionizes how brands run their offers and loyalty programs. In just over 3 years, they have partnered with more than 350 retailers, such as FARFETCH, Currys, Samsung, HelloFresh, and the H&M group, achieving significant sales without external investment. gocertify offers two main products: closed group offer verification enabling retailers to provide exclusive discounts to key segments, and white-label offer pages that help retailers create brand-owned discount pages for better conversion rates. The company emphasizes collecting zero-party data to help brands build communities of discount-savvy shoppers, shifting this data away from third-party voucher sites.

📋 Description

• Own and grow your portfolio • Prioritising your time across a broad portfolio based on value, risk and opportunity. • Building account plans that connect client goals to practical revenue opportunities. • Running structured QBRs that are commercially focused. • Identifying and progressing expansion, upsell and cross-sell opportunities across both established and high-potential accounts. • Owning a growth and retention target across your book, and reporting against it. • Keeping CRM records, next steps and opportunities accurate and up to date. • Managing renewals across your portfolio and identifying risks early. • Using client feedback, usage data and commercial judgement to understand account health. • Holding commercial conversations around value, performance, contract terms and next steps. • Working with internal teams to resolve blockers that may affect retention. • Helping clients connect their goals to practical campaign recommendations. • Supporting clients to launch, improve or expand targeted discount campaigns. • Identifying where adoption is low and building practical plans to address it. • Running early check-ins after launch to make sure clients are set up for success. • Spotting friction in the client experience and helping remove it. • Sharing client feedback with Sales, Product and Partnerships. • Flagging common challenges, requests and growth blockers. • Helping the team understand which client segments, use cases or campaigns are creating the most value. • Contributing ideas that improve our product, positioning and account management approach. • Helping build the processes and playbooks that make Client Success more consistent as we grow.

🎯 Requirements

• Established experience a commercially accountable Client Success, Account Management or equivalent role, ideally in SaaS or another subscription business • A track record of carrying a commercial target and hitting it. **When you apply, please tell us what your targets have been and how you performed against them, year on year.** • Strong relationship-building skills, with excellent written and verbal communication. • Experience managing a broad portfolio of client relationships where commercial outcomes - growth, renewal, expansion - were part of your remit (you will hold dozens of accounts of varying size, so experience across a mixed book matters more than depth on a handful of large ones) • A data-informed approach to identifying client risks, problems and opportunities. • Excel in commercial conversations - talking about value, performance, contract terms and next steps • Strong prioritisation skills - you know how to triage a large account list and focus on where the value is • Confidence with CRM data and a disciplined approach to tracking activity and pipeline • Clear written and verbal communication with clients and internal teams • A bias towards action and ownership - you follow up, you move things forward, you do not wait to be chased • Comfort working in a fast-moving, lightly structured environment where not every process exists yet • Knowledge of retail, e-commerce, affiliate or marketing landscapes is a bonus

🏖️ Benefits

• Salary: £55,000 - £60,000; OTE up to £80,000 • 25 days annual leave + UK bank holidays • Private health insurance with AVIVA, including optical and dental cashback and the option to self-fund partners/dependents • EMI share options • Work-from-home budget • Flexible remote work in many countries around our core hours, 10am-4pm UK • Unlimited access to coworking spaces in 48+ countries through Hubble • Access to incredible Gocertify offers