Senior CSM / Account Manager

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gocertify • Your brand. Your offers. Your data 🤝

WebsiteLinkedInAll Job Openings

11 - 50 employees

ℹ️ What we doAt gocertify, we revolutionise how brands run their offers & loyalty programmes. In just over 3 years we’ve partnered with 350+ retailers including the likes of FARFETCH, Currys, Samsung, HelloFresh and the H&M group. We are continuing to grow quickly, driving over £5m in retailer sales every month - we’ve achieved this without external investment (we’re fully bootstrapped and profitable).🛍️ We currently have 2 industry-disrupting products:1. Closed group offer verification - enables retailers to engage important segments like students, key workers, and specific age groups with exclusive discounts. Leveraging AI, we ensure instant and accurate verification. Check out the first Google result for “FARFETCH NHS discount” to see an example.2. White-label offer pages - help retailers convert more shoppers that google for discounts by creating a seamless, brand-owned discount page, diverting traffic from 3rd party websites. Check out the first Google result for “Currys discount code” to see an example.Underpinning both is the ability for brands to collect zero-party data. Helping brands build communities of students, key workers and discount-savvy shoppers. Traditionally this data is lost to 3rd party voucher code websites - we’re here to change that.💼 Working at gocertifyWe’re a team of 14, working remotely, but with access to coworking spaces in London where we optionally meet up. We bring the whole team together for socials and team coworking days too.We work hard, have fun and treat each other with respect and kindness. We’re always working to improve our approach to diversity, equity and inclusion (D,E & I) and know that difference will help us succeed as colleagues and as a company.Company benefits include:🏥 Private health insurance💻 WFH budget🕙 Flexible hours🌍 Coworking space access in 48+ countries🛍️ Access to incredible gocertify offers + Perks at Work

📋 Description

• Own and grow your portfolio • You will work on • - Prioritising your time across a broad portfolio based on value, risk and opportunity. • - Building account plans that connect client goals to practical revenue opportunities. • - Running structured QBRs that are commercially focused. • - Identifying and progressing expansion, upsell and cross-sell opportunities across both established and high-potential accounts. • - Keeping CRM records, next steps and opportunities accurate and up to date. • Own renewals and reduce churn • You will work on • - Managing renewals across your portfolio and identifying risks early. • - Using client feedback, usage data and commercial judgement to understand account health. • - Holding commercial conversations around value, performance, contract terms and next steps. • - Working with internal teams to resolve blockers that may affect retention. • - Building practical plans to reduce churn and improve client outcomes. • Help clients get more from Gocertify • You will work on • - Helping clients connect their goals to practical campaign recommendations. • - Supporting clients to launch, improve or expand targeted discount campaigns. • - Identifying where adoption is low and building practical plans to address it. • - Running early check-ins after launch to make sure clients are set up for success. • - Spotting friction in the client experience and helping remove it. • Bring insight back into the business • You will work on • - Sharing client feedback with Sales, Product and Partnerships. • - Flagging common challenges, requests and growth blockers. • - Helping the team understand which client segments, use cases or campaigns are creating the most value. • - Contributing ideas that improve our product, positioning and account management approach. • - Helping build the processes and playbooks that make Client Success more consistent as we grow.

🎯 Requirements

• Strong relationship-building skills, with excellent written and verbal communication. • Experience managing a portfolio of client relationships where commercial outcomes - growth, renewal, expansion - were part of your remit • A track record of identifying and progressing commercial opportunities, not just maintaining relationships • A data-informed approach to identifying client risks, problems and opportunities. • Excel in commercial conversations - talking about value, performance, contract terms and next steps • Strong prioritisation skills - you know how to triage a large account list and focus on where the value is • Confidence with CRM data and a disciplined approach to tracking activity and pipeline • Clear written and verbal communication with clients and internal teams • A bias towards action and ownership - you follow up, you move things forward, you do not wait to be chased • Comfort working in a fast-moving, lightly structured environment where not every process exists yet • Knowledge of retail, e-commerce, affiliate or marketing landscapes is a bonus

🏖️ Benefits

• Salary: £55,000 - £60,000; OTE up to £80,000 • Meaningful EMI share options - we’re profitable already! • 25 days annual leave + UK bank holidays • Private health insurance with AVIVA, including optical and dental cashback and the option to self-fund partners/dependents • Enhanced sick pay • Work-from-home budget • Macbook or equivalent laptop • Flexible remote work in many countries around our core hours, 10am-4pm UK • Unlimited access to coworking spaces in 48+ countries through Hubble • Access to incredible Gocertify offers