Senior CSM / Account Manager

🕒 July 28

🇬🇧 United Kingdom – Remote

💵 £55k - £60k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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gocertify • Your brand. Your offers. Your data 🤝

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

🛍️ eCommerce

Consulting • Logistics • eCommerce

gocertify is a company that revolutionizes how brands run their offers and loyalty programs. In just over 3 years, they have partnered with more than 350 retailers, such as FARFETCH, Currys, Samsung, HelloFresh, and the H&M group, achieving significant sales without external investment. gocertify offers two main products: closed group offer verification enabling retailers to provide exclusive discounts to key segments, and white-label offer pages that help retailers create brand-owned discount pages for better conversion rates. The company emphasizes collecting zero-party data to help brands build communities of discount-savvy shoppers, shifting this data away from third-party voucher sites.

📋 Description

• Own a portfolio of brand accounts and drive retention, adoption and revenue growth • Prioritise time across a broad portfolio based on value, risk and opportunity • Build account plans connecting client goals to practical revenue opportunities • Run commercially focused QBRs • Identify and progress expansion, upsell and cross-sell opportunities • Own growth and retention targets and report against them • Keep CRM records, next steps and opportunities accurate and up to date • Manage renewals and identify risks early • Hold commercial conversations around value, performance, contract terms and next steps • Work with internal teams to resolve retention blockers • Build plans to reduce churn and improve client outcomes • Help clients launch, improve or expand targeted discount campaigns • Identify low adoption and build plans to address it • Run post-launch check-ins and remove friction from the client experience • Share client feedback with Sales, Product and Partnerships • Flag common challenges, requests and growth blockers • Contribute insights to improve product, positioning and account management • Help build Client Success processes and playbooks

🎯 Requirements

• Established experience in a commercially accountable Client Success, Account Management or equivalent role, ideally in SaaS or subscription • Experience in, or a strong working understanding of, the retail, e-commerce or affiliate/partnerships landscape • A track record of carrying a commercial target and hitting it • Experience owning renewals and the commercial conversations around them, including pricing, contract terms and holding value under pushback • Experience managing a broad, mixed book of accounts with real commercial value • A data-informed approach to spotting client risks and opportunities • Strong prioritisation and ability to triage a large account list • Confidence with CRM data and disciplined pipeline tracking • Excellent written and verbal communication • Bias towards action and ownership • Comfort working in a fast-moving, lightly structured environment • Strong discovery and client understanding • Strategic solution-selling skills, including use of data and ROI forecasts • Curiosity and willingness to use automation and AI-enabled workflows • UK-based availability • Availability during core working hours of 10am-4pm UK time • Some travel to client meetings and industry events

🏖️ Benefits

• 25 days annual leave + UK bank holidays • Private health insurance with AVIVA, including optical and dental cashback and the option to self-fund partners/dependents • EMI share options • Work-from-home budget • Flexible remote work in many countries around our core hours, 10am-4pm UK • Unlimited access to coworking spaces in 48+ countries through Hubble • Access to incredible Gocertify offers