IT Support Engineer

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November 5

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GoGlobal

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HR Tech • Enterprise • Compliance

GoGlobal is a leading provider of global human resources management solutions, specializing in services such as global hiring, employee onboarding, payroll management, and compliance with international regulations. As an Employer of Record (EOR), GoGlobal allows businesses to hire and manage talent worldwide without the complexities and legal risks involved in international employment. Their platform enables clients to attract, hire, and retain the best talent while ensuring compliance with local labor laws across various countries. By offering expert HR consulting and support, GoGlobal helps companies expand globally, explore new markets, and manage transactions smoothly. The company is committed to providing comprehensive HR solutions that facilitate global business operations, making it easier for businesses to thrive internationally.

51 - 200 employees

👥 HR Tech

🏢 Enterprise

📋 Compliance

📋 Description

• **Role & Responsibilities ** • *Technical Support Delivery * • - Deliver day-to-day technical support for users, managing service requests, incidents, and escalations via the ticketing system • - Provide troubleshooting and maintenance support for Microsoft 365 (SharePoint, Exchange Online, etc), endpoint management, Atlassian tools, and other corporate applications • - Support user onboarding and offboarding, access provisioning, and asset management in collaboration with HR and IT teams • - Collaborate with APAC, EMEA, and Americas IT colleagues to ensure seamless 24/7 global support coverage • *Process & Documentation * • - Document technical processes, create internal knowledge base articles, and contribute to continuous improvement of support workflows • - Maintain accurate records of all incidents, procedures, and solutions in the ticketing system • - Follow established ITIL-based procedures for incident, problem, and change management • - Contribute to the knowledge-sharing culture across the global IT team

🎯 Requirements

• **Specific Experience & Skills ** • *Technical Proficiency * • - 3-5 years of hands-on experience providing IT support in a global or multi-region organization • - Proven ability to troubleshoot and resolve issues across Microsoft 365, Windows, and macOS environments • - Experience with Entra ID, Intune, and Endpoint Management tools such as NinjaOne (or equivalent) • - Basic understanding of networking concepts, VPNs, and remote access solutions • *Soft Skills  * • - Excellent communication skills with the ability to explain technical concepts across multiple time zones and cultures • - Strong customer service orientation • - Ability to document incidents, procedures, and solutions clearly and contribute to knowledge-sharing initiatives • - Ability to prioritize and manage multiple support requests simultaneously • **Required Qualifications ** • *Must Have * • - Microsoft Certification demonstrating ability to manage M365 environments or similar (e.g., MS-900, MD-102, or equivalent) • - 3-5 years proven experience in IT support role within a corporate environment • *Nice to Have * • - Experience with RMM tools like NinjaOne • - Experience supporting VoIP systems and unified communications platforms • - Experience supporting Servers in a cloud environment • - Familiarity with ISO 27001 or SOC 2 compliance requirements • - Familiarity with Atlassian (Jira, Confluence) for ticketing, knowledge base, and workflow tracking